Hailuh Deen
Cheyenne
Summary
Team Lead with over 4 years of experience in team leadership and customer service. Recognized for reducing staff turnover by 18% through innovative training initiatives. Known for exceptional organizational skills, attention to detail, and the ability to thrive in dynamic environments. Fast learner with a strong sense of time management, and a passion for continuous improvement.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Barista
Cheyenne Regional Medical Center - West Campus
10.2025 - Current
- Prepared and served high-quality beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new baristas on equipment usage and customer service protocols.
- Demonstrated expertise in operating espresso machines and coffee brewing equipment.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Developed new beverage recipes based on seasonal trends, contributing to menu diversity and appeal.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Security Specialist
Securitas/ Microsoft
05.2025 - 09.2025
- Train new security personnel on protocols and site-specific procedures.
- Maintain detailed logs and incident reports for daily activities and security events.
- Provide excellent customer service while ensuring safety standards are upheld.
- Respond promptly to alarms, emergencies, and suspicious activity.
- Enforce site rules, regulations, and access control procedures.
Home Health Caregiver
Synergy HomeCare
01.2020 - 12.2021
- Provided compassionate, hands-on care to elderly clients in their homes.
- Managed daily living assistance, medication monitoring, and client safety.
- Maintained accurate documentation of client care plans and health updates.
- Collaborated with families and healthcare professionals to support client well-being.
Lead Manager
Mr Jim's Pizza
01.2017 - 12.2020
- Led a team of 15 employees maintained efficient daily operations.
- Implemented a new employee training program, resulting in an 18% reduction in staff turnover.
- Ensured high levels of customer satisfaction through effective communication and service delivery.
Education
High School Diploma -
Cheyenne Central High School
Cheyenne, WY05-2021
Skills
- Team leadership
- Customer service
- Conflict resolution
- Training and development
- Time management
- Critical thinking
- Data analysis
- Organizational skills
- Attention to detail
- Adaptability
- Problem solving
- Team building
- Friendly and outgoing
- Active listener
- Problem-solving
- Professional demeanor
- Quality control
- New hire training
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Timeline
Barista
Cheyenne Regional Medical Center - West Campus
10.2025 - Current
Security Specialist
Securitas/ Microsoft
05.2025 - 09.2025
Home Health Caregiver
Synergy HomeCare
01.2020 - 12.2021
Lead Manager
Mr Jim's Pizza
01.2017 - 12.2020
High School Diploma -
Cheyenne Central High School