Haily Eimes
Mobile,AL
Summary
Dedicated Patient Health Navigator with expertise in medical terminology, customer service, and problem-solving. Committed to enhancing patient experiences and ensuring continuity of care through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Patient Health Navigator
Ochsner Medical Center
Louisana
04.2025 - 12.2025
- Assisted patients in navigating healthcare services and resources effectively.
- Coordinated appointment scheduling and follow-up communications for patient care continuity.
- Educated patients on treatment options, insurance processes, and health management strategies.
- Collaborated with healthcare teams to streamline patient referral processes and enhance service delivery.
- Maintained accurate patient records and updated information in electronic health systems promptly.
- Resolved patient inquiries and concerns, ensuring a positive experience throughout care journey.
- Participated in staff meetings to discuss best practices for patient engagement and support initiatives.
Receptionist
One Emepire
Mobile, AL
03.2023 - 02.2025
- Greeted and assisted visitors, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendar for office staff, optimizing workflow.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Maintained organized front desk area, enhancing overall office efficiency and professionalism.
- Assisted in onboarding new employees by providing orientation materials and support.
Event Coordinator
One Empire
Mobile, AL
03.2023 - 02.2025
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
- Trained new team members on operational procedures and best practices in event coordination.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Waitress Supervisor
Time To Eat
Mobile, AL
01.2022 - 02.2024
- Supervised and trained waitstaff on customer service standards and operational procedures.
- Coordinated daily shift schedules to optimize team performance and coverage.
- Implemented new workflow processes to enhance efficiency in order processing.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Trained new waitstaff on menu knowledge and customer service standards
Lead Teacher
True Heart Learning Acdamey
Newport, VA
05.2019 - 10.2022
- Developed and implemented engaging curriculum aligned with educational standards.
- Fostered a positive learning environment, promoting social and emotional growth among students.
- Mentored junior teachers, enhancing instructional strategies and classroom management techniques.
- Collaborated with parents to address student needs and create effective support plans.
- Assessed student progress through various evaluation methods, ensuring targeted interventions.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Education
High School Diploma -
Laffyette
Williamsburg, VASkills
- Medical terminology
- Medical recordkeeping
- Medical billing
- Community resources
- Healthcare
- Teamwork
- Teamwork and collaboration
- Confidentiality
- Problem-solving
- Customer service
- Time management
- Multitasking
- Calm and effective under pressure
- Punctual and hardworking
- Problem-solving abilities
- Critical thinking
- Excellent communication
- Registration and scheduling
- Reliability
- Multitasking Abilities
Timeline
Patient Health Navigator
Ochsner Medical Center
04.2025 - 12.2025
Receptionist
One Emepire
03.2023 - 02.2025
Event Coordinator
One Empire
03.2023 - 02.2025
Waitress Supervisor
Time To Eat
01.2022 - 02.2024
Lead Teacher
True Heart Learning Acdamey
05.2019 - 10.2022
High School Diploma -
Laffyette