HAIRALY VOLQUEZ
Houston
Summary
Goal-oriented manager with distinguished experience in Sales and Marketing industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Talented prospector and marketer with strong success as accomplished Market Manager. Ambitious in face of demanding sales targets and tenacious in pursuing every possible lead. Seeks new opportunities and continuously builds contact database to maintain robust pipeline and strong revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Marketing Manager position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Market Manager
Coast Events
11.2018 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Coached sales team members in effective selling strategies and closing techniques.
- Networked in market to build partnerships and connections with prospects.
- Maximized customer satisfaction by effectively coordinating service delivery for customers across territory.
- Made strategic and successful decisions by documenting and tracking sales activities with excel.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Achieved monthly sales targets consistently by pursuing new business.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Account Manager
Center’s Plan for Healthy living
01.2017 - 01.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
HR/Intake/Marketing Manager
Helping U Homecare
11.2014 - 01.2017
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Worked with graphic designers and writers to establish theme and tone for content.
- Performed market segmentations, targeting and positioning for each product line.
- Used data analytics to track lead generation campaigns and improve quality.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top talent to maximize profitability.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Human resources Manager
True Care
06.2013 - 07.2014
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Education
Associate of Arts - Business Management
Bronx Community College of The City University of New York
The Bronx, NY08.2018
High School Diploma -
Manhattan Theater Lab High School
Manhattan, NY09.2014
Skills
- Strong attention to detail, excellent communication skills, exercise good judgment, strong work ethics, and maintain strict confidentiality of proprietary information
- Revenue Generation
- Operational Efficiency
- Partnership Management
- Sales Enablement
- Competitive Intelligence
- Strategic Outreach
- Consultative Selling Techniques
- Accounting Oversight
- Accounting Techniques
- Customer Engagement Strategies
- Industry Partnership Development
- Strategic Planning
- Contact Management Systems
- Lead Prospecting
- CRM Tracking
- Retail Knowledge
- Client Relations
- Client Base Retention
- Closing Techniques
- Stock Rotation
- Public Education
- Corrective Actions
- Product Control
- Client Meetings
- Storage Management
- Economic Trends
- Customer Needs Assessments
- Effective Selling Strategies
- Schedule Coordination
- Market Reporting
- Excellent Communication
- Interpersonal Communication
- Critical Thinking
- Dependable and Responsible
- Written Communication
- Data Entry
- Analytical and Critical Thinking
- Active Listening
- Training and Development
- Teamwork and Collaboration
- Organization and Time Management
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
French
Limited Working
Timeline
Market Manager
Coast Events
11.2018 - 08.2023
Account Manager
Center’s Plan for Healthy living
01.2017 - 01.2020
HR/Intake/Marketing Manager
Helping U Homecare
11.2014 - 01.2017
Human resources Manager
True Care
06.2013 - 07.2014
Associate of Arts - Business Management
Bronx Community College of The City University of New York
High School Diploma -
Manhattan Theater Lab High School
Similar Profiles
Angelica NguyenAngelica Nguyen
Marketing Manager at Third Coast EventsMarketing Manager at Third Coast Events
Olayinka AdegboyegaOlayinka Adegboyega
Customer Service Supervisor at Third Coast EventsCustomer Service Supervisor at Third Coast Events
Walter Andrews MartinezWalter Andrews Martinez
Account Manager - D2D Sales at Third Coast EventsAccount Manager - D2D Sales at Third Coast Events