Summary
Overview
Work History
Education
Skills
Timeline
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Hairo De La Cruz Perez

Kissimmee

Summary

Energetic and dynamic Sales rep with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.


Overview

11
11
years of professional experience

Work History

Sales

Starling Chevy Buick GMC
07.2018 - Current
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Food And Beverage Manager

Disney Company/ Disney Spring ODV And Kiosk
02.2013 - 07.2018
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.

Education

ESL(English Second Language) -

Utah Valley University
Orem, UT
04.2012

Law -

Universidad Iberoamericana
Santo Domingo .DR
09.2010

High School Diploma -

Colegio Serafin De Asis
Santo Domingo , DR
08.2005

Skills

  • Bilingual(English & Spanish)
  • Costumer Service
  • Team Management
  • Elead
  • Vin Solutions
  • DealerTrack
  • Tekion
  • Zurich Course( Mastering Finance & Insurance)

Timeline

Sales

Starling Chevy Buick GMC
07.2018 - Current

Food And Beverage Manager

Disney Company/ Disney Spring ODV And Kiosk
02.2013 - 07.2018

ESL(English Second Language) -

Utah Valley University

Law -

Universidad Iberoamericana

High School Diploma -

Colegio Serafin De Asis

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Hairo De La Cruz Perez