Hairo Guzman

• Advertised product listings via Walmart Ads + Google Ads.
• Kept detailed records of sales and contracts.
• Created & optimized product listings (photos, descriptions, pricing).
• Responsible for providing shipping information to warehouse & managing returns.
• Responded to internet inquiries and phone calls in timely matter.
• Increased sales and customer satisfaction through personalized servicing.
• Provided superior and individualized customer service.

• Began learning about ecommerce in 2017
• In 2019 I grew my first successful brand (galaxyrose.co) to over $350k in sales using a mixture of Facebook Ads, paid influencers & organic Google SEO
• Did $97,000 in revenue December of 2019 purely off organic SEO
• In 2020, sold $30k in revenue of one product via Facebook Ads.
• Throughout running these businesses, I've had experience:

- Managing teams of customer service agents + speaking to hundreds of customers myself

- Creating & sending out emails to lists of 10,000+

- Capitalized on social media platforms to increase market awareness and strengthen brand presence

-Working/negotiating prices with international suppliers

- Collaborating with other ecommerce business owners

- Creating custom websites, & more

• Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
• Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
• Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
• Improved customer satisfaction by promptly locating items and providing product information.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Interacted with guests in friendly and knowledgeable way.