Dynamic leader with a proven track record at Ulta Beauty Inc., adept in driving sales growth and leading teams to exceed targets. Excels in customer service and problem-solving, showcasing strong communication and leadership skills. Achieved significant performance improvements through strategic planning and team collaboration. Demonstrates exceptional multitasking and interpersonal abilities, ensuring operational excellence and customer satisfaction.
• Led sales team to consistently meet and exceed sales targets.
• Trained and developed staff on sales strategies and product knowledge.
• Ensured exceptional customer service and handled escalated customer issues.
• Monitored sales performance and implemented strategies to boost results.
• Oversaw merchandising and product displays in alignment with promotions.
• Collaborated with other managers to meet overall store objectives.
• Managed inventory control and stock levels to ensure product availability.
• Led backroom and stock associates for efficient store operations.
• Handled cash management and ensured compliance with policies.
• Maintained store cleanliness and safety standards.
• Ensured smooth daily operations and back-of-house processes.
• Led and trained staff, including Wax Specialists and Guest Service Associates.
• Drove sales performance and met center revenue goals.
• Delivered exceptional customer service and resolved guest issues.
• Managed scheduling, inventory, and operational efficiency.
• Executed local marketing strategies to drive guest retention and acquisition.
• Monitored financials, including budget, payroll, and expenses.
• Provided top-tier customer service, ensuring a positive dining experience.
• Took accurate food and beverage orders and relayed them to the kitchen.
• Delivered knowledgeable recommendations about menu items.
• Served food and drinks promptly and ensured quality standards were met.
• Processed payments and maintained a clean dining area.
Leader ship and management
Communication and interpersonal skills
Problem solving
Decision-making