Haiven Newby
Las Vegas,NV
Summary
Experienced professional with a strong background in customer service, case management, and insurance billing. Skilled in eligibility assessments, troubleshooting, and maintaining compliance with program standards. Committed to delivering excellent service and building lasting client relationships.
Overview
11
11
years of professional experience
Work History
Family Services Specialist I/II
State of Nevada
Las Vegas, USA
01.2024 - Current
- Determine eligibility for public assistance programs including Medicaid, SNAP, and TANF.
- Conduct client interviews, collect necessary verifications, and prepare case documentation.
- Make eligibility and benefit determinations in compliance with Federal Guidelines and division policies.
- Utilize NOMADS and AMPS software to manage casework.
- Handle a high volume of client calls and emails efficiently.
Accounts Receivable Specialist
Nevada Oral and Facial Surgery
Las Vegas, USA
05.2023 - 01.2024
- Managed patient account payments, collections, and audits.
- Verified insurance coverage, processed pre-certifications, and handled billing.
- Posted insurance payments and followed up on aging claims.
- Assisted patients in resolving billing inquiries and account issues.
Benefits Coordinator
Pacific Dental Services
Las Vegas, USA
02.2018 - 02.2022
- Verified insurance benefits and obtained pre-authorizations.
- Created and presented treatment plans to patients.
- Utilized EPIC and QSI software systems for patient management and billing.
- Processed insurance claims, posted payments, and maintained HIPAA-compliant patient records.
- Managed a high volume of daily communications via phone, email, and fax.
- Scheduled and confirmed appointments.
Cashier
Walmart
Las Vegas, USA
05.2015 - 09.2016
- Operated POS system, balanced cash drawers, and ensured accurate transactions.
- Provided excellent customer service and resolved complaints efficiently.
- Assisted with inventory management in a fast-paced retail environment.
Tower Attendant
Stratosphere
Las Vegas, USA
05.2014 - 02.2015
- Delivered outstanding guest service by ensuring a welcoming and safe environment.
- Followed all safety and emergency protocols.
- Supported team operations to ensure an enjoyable visitor experience.
Education
Dental Assistant -
Milan Institute
Las Vegas, NV02.2018
High School -
Chaparral High School
Las Vegas, NV06.2014
Skills
- Customer Service
- Public Assistance Program Management
- Insurance Billing and Verification
- Case Documentation and Reporting
- Professional Phone Etiquette
- HIPAA Compliance
- Microsoft Office
- Auditing and Account Management
- Strong Multitasking Ability
- Confidentiality and Data Privacy
Timeline
Family Services Specialist I/II
State of Nevada
01.2024 - Current
Accounts Receivable Specialist
Nevada Oral and Facial Surgery
05.2023 - 01.2024
Benefits Coordinator
Pacific Dental Services
02.2018 - 02.2022
Cashier
Walmart
05.2015 - 09.2016
Tower Attendant
Stratosphere
05.2014 - 02.2015
Dental Assistant -
Milan Institute
High School -
Chaparral High School