Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Languages
Timeline
Generic

Haiyan Kuang

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Work collaboratively with team members and provide excellent customer service.

Overview

12
12
years of professional experience

Work History

Manager

CHIAN STAR
Indio, CA
01.2020 - 09.2023
  • Enforced adherence to operational guidelines, brand standards, and service expectations
  • Organized and updated training schedules, programs and materials for new employees
  • Observed and maintained daily inventory levels based on current sales
  • Completed daily opening, closing and administrative tasks for smooth business operations
  • Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues
  • Used interpersonal skills to confront tough issues and constructively resolve disagreements between employees

Restaurant Attendant

CHIAN STAR
Indio, CA
11.2017 - 01.2020
  • Demonstrated exceptional customer service and efficient meal service to nurture customer loyalty
  • Observed sanitation regulations to maintain cleanliness and food safety
  • Communicated food orders to kitchen, bringing attention to dietary restrictions and special requests
  • Reset dining area tables between customers by clearing dishes, wiping down surfaces and restocking supplies
  • Maintained sanitation standards by frequently cleaning tables, buffets and high-touch surfaces
  • Took drink orders and monitored guest needs for refills
  • Processed guest payments and handed out table tickets and receipts
  • Assisted with food and beverage preparation while maintaining strict adherence to company policy and exceeding customer expectations

Lawyer

Guangdong Jusun Law Firm
Shenzhen, China
09.2011 - 09.2015
  • Answered queries from new and existing clients on pending legal decisions
  • Provided legal counsel on ongoing proceedings and perceived risks
  • Filed suits to pursue monetary damages and obtain court orders requiring legal changes requested by clients
  • Drafted and reviewed contracts to analyze language for potential harmful verbiage or unnecessary liabilities
  • Argued motions to obtain favorable rulings in each case

Education

BACHEOR STUDIES OF IN LAW - LAW

PEKING UNIVERSTY
BEIJING

Skills

  • COST CONTROL AND BUDGETING
  • TIME MANAGEMENT
  • POLICY AND PROGRAM DEVELOPMENT
  • PROPS AND SCENERY COORDINATION
  • COLLABORATE CROSS- FUNCTIONALLY
  • OVERSEE OPERATIONS
  • Customer Relationship Management (CRM)
  • Schedule Preparation

Hobbies and Interests

Traveling  Photography Cooking

Languages

Chinese (Cantonese) Bilingual Or Proficient (C2), Chinese (Mandarin) Bilingual Or Proficient (C2), English Upper Intermediate (B2)

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual

Timeline

Manager

CHIAN STAR
01.2020 - 09.2023

Restaurant Attendant

CHIAN STAR
11.2017 - 01.2020

Lawyer

Guangdong Jusun Law Firm
09.2011 - 09.2015

BACHEOR STUDIES OF IN LAW - LAW

PEKING UNIVERSTY

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