HAJA SAVAGE
Woodbridge,VA
Summary
Detail-oriented Loss Mitigation Specialist with over 5 years of experience in risk analysis and customer delinquency resolution. Expertise includes borrower income validation, data reporting, and collaboration with compliance and legal teams to ensure regulatory adherence. Recognized for successfully identifying repayment solutions that reduce losses while managing sensitive financial cases with professionalism and empathy. Career aspirations focus on enhancing operational efficiency and improving client outcomes within the financial services sector.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loss Mitigation Liaison
EXPERIS
06.2019 - 04.2025
- Validated borrower financial data to assess eligibility for repayment plans and loan modifications.
- Coordinated with risk management and underwriting teams to deliver tailored mitigation strategies.
- Supervised customer accounts and activities to detect and prevent potential fraud or loss events.
- Recognized delinquency trends and worked with at-risk clients to propose structured repayment solutions.
- Prepared documentation and reports on loss recovery efforts, contributing to audit and compliance processes.
- Conducted inbound and outbound calls to negotiate payment arrangements and educate borrowers on options.
- Collaborated with legal and compliance teams to ensure all actions adhered to federal and organizational policies.
- Delivered empathetic, professional support during difficult customer conversations, prioritizing retention and resolution.
EPIC/SERVICE DESK ANALYST – EMR SYSTEMS (EPIC)
Emory Healthcare
Atlanta, USA
09.2015 - 12.2019
- Provided technical and systems support across multiple departments, including financial and operational systems.
- Ensured uptime and compliance of data tools used for case management, reporting, and client tracking.
- Documented client interactions and flagged risk trends for escalation to compliance leadership.
- Collaborated with cross-functional teams on high-priority escalations and sensitive customer concerns.
Epic Application Analyst
Intellect Resources Inc.
Remote
03.2011 - 09.2015
- Monitored system performance and data integrity related to client records, billing, and claims processing.
- Identified root causes in system errors affecting financial recordkeeping and customer account access.
- Developed and maintained secure user profiles, access logs, and communication documentation for audits.
Education
Bachelor - Computer Science
University of Maryland Global Campus (UMGC)
04-2027
Bachelor - Information Technology
Milton Margai College
01.2015
Skills
- Loan Modification & Default Resolution
- Risk Assessment & Client Review
- Fraud Detection & Security Compliance
- Delinquency Negotiation
- Financial Data Validation
- Cross-Functional Collaboration
- Customer Retention Strategies
- Case Documentation & Reporting
- Conflict Resolution
- Regulatory Compliance (FDCPA, RESPA, etc)
Certification
- Certified Kubernetes Administrator (CKA), 05/01/23
- CISSP – Certified Information Systems Security Professional, 06/01/23
- AWS DevOps Engineer – Professional, 04/01/23
- Microsoft AZ-400: DevOps Engineer Expert, 03/01/23
- Certified Scrum Master (CSM), 01/01/21
Technical Tools And Platforms
- CRM & Case Management: Salesforce, proprietary loan servicing platforms
- Reporting & Analysis: Excel (PivotTables, VLOOKUP), Power BI, SQL
- Documentation & Workflow: Confluence, Microsoft 365, Visio
- Risk & Ticketing Systems: ServiceNow, JIRA
Timeline
Loss Mitigation Liaison
EXPERIS
06.2019 - 04.2025
EPIC/SERVICE DESK ANALYST – EMR SYSTEMS (EPIC)
Emory Healthcare
09.2015 - 12.2019
Epic Application Analyst
Intellect Resources Inc.
03.2011 - 09.2015
Bachelor - Computer Science
University of Maryland Global Campus (UMGC)
Bachelor - Information Technology
Milton Margai College
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