Hajayra Martinez
Oklahoma City,OK
Summary
Detail-oriented and highly organized professional with 8+ years of experience in customer service and banking environments. Proven ability to manage multiple tasks, maintain accurate records, and support daily operations in fast-paced settings. Strong communication, problem-solving, and administrative support skills, with experience handling confidential information, scheduling, and customer relations. Self-motivated and adaptable, with a commitment to delivering high-quality work and supporting team success.
Overview
4
4
years of professional experience
Work History
Relationship Banker II
Simmons Bank
08.2024 - Current
- - Manage customer accounts and assist with financial services while maintaining strict confidentiality and accuracy
- - Facilitate consumer loan requests and ensure proper documentation and compliance with policies
- - Perform detailed data entry, record keeping, and account maintenance
- - Support branch operations by handling multiple priorities in a fast-paced environment
- - Build and maintain strong client relationships through professional communication and service
Relationship Banker I
Simmons Bank
06.2023 - 08.2024
- - Opened and maintained customer accounts while ensuring compliance with BSA and CIP requirements
- - Researched and resolved account issues, demonstrating strong problem-solving skills
- - Managed daily tasks including customer follow-ups, documentation, and reporting
- - Met performance goals through organization, time management, and proactive communication
Personal Banker
Simmons Bank
05.2022 - 02.2023
- - Processed high-volume financial transactions with accuracy and attention to detail
- - Maintained records, verified documents, and ensured compliance with internal procedures
- - Provided professional customer service in person and over the phone
- - Balanced daily operations and handled sensitive financial information securely
Education
General Studies
Oklahoma City Community College
High School Diploma - undefined
Ulysses S. Grant High School
Oklahoma City, OK01.2015
Skills
- - Administrative Support & Office Management
- - Scheduling & Calendar Coordination
- - Data Entry & Record Keeping
- - Customer Service & Client Relations
- - Problem Solving & Critical Thinking
- - Time Management & Multitasking
- - Microsoft Office (Word, Excel, Outlook, PowerPoint)
- - Attention to Detail & Accuracy
- - Professional Communication (Written & Verbal)
- - Bilingual
ADDITIONAL QUALIFICATIONS
- - Proficient with office equipment (computers, scanners, copiers, phone systems)
- - Strong ability to work independently and complete assignments with minimal supervision
- - Experienced in handling confidential information and maintaining accurate records
- - Valid driver's license
Timeline
Relationship Banker II
Simmons Bank
08.2024 - Current
Relationship Banker I
Simmons Bank
06.2023 - 08.2024
Personal Banker
Simmons Bank
05.2022 - 02.2023
General Studies
Oklahoma City Community College
High School Diploma - undefined
Ulysses S. Grant High School