Hakeem Godbold
Brooklyn,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Showing growth and development by starting off as a team member. Bring in almost a decade of customer service experience.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Team leader
Pret A Manger
New York, New York
03.2018 - 01.2025
- Trained new employees on company policies and procedures.
- Collaborated with management to align team objectives with company goals.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Resident Assistant
Dutchess Community College
Poughkeepsie, New York
08.2017 - 05.2020
- Facilitated resident engagement through organized community-building activities.
- Assisted students in navigating campus resources and academic support services.
- Monitored residence hall policies to ensure compliance and safety standards.
- Conducted regular inspections of common areas to uphold cleanliness and maintenance.
Footwear Team Lead
Modell's Sporting Goods
Brooklyn, NY
01.2015 - 08.2017
- Supervised daily operations of footwear department teams and ensured compliance with safety protocols.
- Trained new team members on product knowledge and customer service techniques.
- Coordinated inventory management and maintained stock levels for optimal product availability.
- Assisted customers with product selection, fitting, styling advice, payment processing and returns.
Education
Associate of Arts -
Dutchess Community College
Poughkeepsie, NY 08.2017 - 05.2020
Skills
- Customer service
- Team building
- Employee training
- Inventory management
- Customer relationship management
- Effective communication
- Coaching and mentoring
Timeline
Team leader
Pret A Manger
03.2018 - 01.2025
Resident Assistant
Dutchess Community College
08.2017 - 05.2020
Associate of Arts -
Dutchess Community College
08.2017 - 05.2020
Footwear Team Lead
Modell's Sporting Goods
01.2015 - 08.2017