Hakeem Toomey
Pottsville,PA
Summary
Dedicated animal care professional with 2 years of experience in shelter operations and hospitality. Maintains clean and safe environments, enhances animal welfare, and facilitates adoptions. Communicates effectively and organizes tasks efficiently, adapting to changing procedures while providing quality service.
Overview
4
4
years of professional experience
Work History
Hospitality
Red Robin
Hamburg, US
06.2025 - Current
- Ensured cleanliness and organization of dining areas, improving guest satisfaction by wiping down tables, chairs, and condiment stations
- Supported servers in setting up and clearing tables, contributing to smooth dining experience for guests
- Cleared tables promptly after meals, facilitating quick table turnover for incoming guests
Shelter Operations Assistant/ Crew Member
HILLSIDE SPCA
Pottsville, US
09.2022 - 09.2024
- Ability to handle animals safely and with patience
- Provide enrichment to cats by playing with toys
- Facilitated relationships between animals and customers to enhance adoption potential
- Handled animals safely with patience during interactions
- Report any medical issues noticed to supervisors
- Supported adoption process by monitoring interactions and guiding customers
- Prepared supplies for shelter operations, ensuring readiness for daily activities
- Ability to help with ground upkeep throughout seasons
- Follow the mission and Core Values of Hillside SPCA
- Learned new programs and adapted to changes rapidly in a dynamic environment
Education
High School Diploma -
Gillingham Charter High School
Pottsville, PASkills
- Balancing cash drawers
- Client assistance
- Filing
- Sanitation procedures
- Computer skills
- Microsoft Outlook
- Customer communication
- Sales support
- Productivity software
- Computer operation
- Customer service
- Adoption process facilitation
- Cat care
- Video communication
- Food handling
- Financial services
- Technical skills
- Basic math
- Microsoft Office
- Managing clients in a customer support role
- Animal handling
- Retail math
- Time Management
- In-person customer service
- Ability to follow instructions
- Safe work practices
- Inside sales
- Administrative experience
- Sales
- Cash register operations
- Wireless sales
- Customer returns handling
- IT support
- Writing skills
- Dog walking
- Pet grooming
- Safety protocol adherence
- Table setup
- Time management
- Problem solving
- Pet care
- Microsoft Excel
- Upselling target achievement
- Windows
- Pet sitting
- Customer communication
- Inventory management
- Teamwork
- Grammar
- Experience
- Outdoor work
- Communication skills
- Experience with children
- Microsoft Word
- Technical support
- Cleaning
- Organizational skills
- Typing
- Retail sales
- QuickBooks
- Microsoft Powerpoint
- Software troubleshooting
- Google Workspace
- Food safety
- Computer literacy
- Mobile devices
- Data collection
- Cash management
- First aid
- English
- Climbing
- Supply organization
- Achieving sales targets
- Animal handling
- Food preparation
Timeline
Hospitality
Red Robin
06.2025 - Current
Shelter Operations Assistant/ Crew Member
HILLSIDE SPCA
09.2022 - 09.2024
High School Diploma -
Gillingham Charter High School