Hala Al Dawood
Rochester,MN
Summary
Dedicated professional with strong customer service skills. Experienced in supporting patient care and training teams. Committed to enhancing patient experiences and ensuring operational efficiency.
Overview
7
7
years of professional experience
Work History
Cashier
Walmart
Rochester, MN
03.2021 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area regularly.
- Balanced cash drawer at the end of each shift accurately.
- Trained new cashiers on procedures and customer service standards.
Surgical Patient care assistant
Mayo Clinic
Rochert, Minnesota
01.2025 - 02.2026
- Recorded patient vital signs and notified nursing staff of modifications.
- Transported patients safely between medical facilities and appointments.
- Followed safety protocols to ensure secure patient handling.
- Post-Operative Care
Urology Technician
Mayo Clinic
Rochester, MN
07.2023 - 03.2024
- Maintained and sterilized surgical instruments following Mayo Clinic protocols.
- Assisted in ultrasound imaging of the prostate gland, bladder, kidneys,
and other organs for diagnostic purposes. - Collected specimens from patients for laboratory testing and analysis.
-Maintained accurate records of patient medical history, test results, and
treatments administered. - Assisted with catheterization procedure to monitor urine output or insert
stents into urinary tract systems.
Patient Care Assistant
Mayo Clinic Hospital
Rochester, Minnesota
05.2022 - 09.2022
- -Supported nurses in daily patient care activities by taking vital signs, blood sugar test, documenting patient observations (1:1, LOS, and Q15'S), as well as monitoring meals and outputs.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Collected lab specimens in adherence with safety protocols for patient tests.
Backroom Coordinator/Customer Service Associate/Cashier
TJX Companies
Birmingham, Alabama
06.2019 - 03.2021
- Coordinated stock replenishment to maintain product availability on the sales floor.
- Collaborated with management to optimize backroom workflows and space utilization.
- Organized merchandise in the backroom for efficient inventory management.
- Assisted team members with processing incoming shipments and returns.
- Trained new staff on backroom procedures and company protocols.
Education
Bachelor of Science - Health Sciences
University of Minnesota Rochester
Rochester, MN05-2023
Bachelor of Science - Health Sciences
University of Alabama At Birmingham
Birmingham, AL12-2020
Associate of Arts -
Jefferson State Community College
Birmingham, AL05-2019
Skills
- Patient monitoring
- Customer service
- Team collaboration
- Problem solving
- Time management
- Multitasking and organization
Affiliations
- VOLUNTEER, Rochester Public Library, Friends Bookstore Clerk
- VOLUNTEER, The salvation army Good Samaritan, Dental Assistant
- VOLUNTEER, channel one food bank, Stocking
Accomplishments
- High Distinction Graduate — University of Minnesota Rochester
Cum Laude — Jefferson State Community College
Chancellor’s List — University of Minnesota Rochester
Dean’s List — University of Minnesota Rochester
Honor Graduate — Homewood High School
Timeline
Surgical Patient care assistant
Mayo Clinic
01.2025 - 02.2026
Urology Technician
Mayo Clinic
07.2023 - 03.2024
Patient Care Assistant
Mayo Clinic Hospital
05.2022 - 09.2022
Cashier
Walmart
03.2021 - Current
Backroom Coordinator/Customer Service Associate/Cashier
TJX Companies
06.2019 - 03.2021
Bachelor of Science - Health Sciences
University of Minnesota Rochester
Bachelor of Science - Health Sciences
University of Alabama At Birmingham
Associate of Arts -
Jefferson State Community College