Hala Amer
Pennsylvania
Summary
Results-driven Engineer specializing in telecommunications and project management. Demonstrated ability to coordinate project lifecycles, improve service delivery efficiency, and achieve significant cost reductions, all while ensuring high levels of customer satisfaction.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Substitute Teacher
ESS
, PA
12.2022 - Current
- Delivered engaging lessons to diverse student groups across multiple subjects.
- Managed classroom behavior to ensure a positive learning environment.
- Adapted lesson plans to meet students' varying needs and learning styles.
- Collaborated with teachers to align instructional strategies and materials.
- Implemented educational technology to enhance student engagement and learning.
- Communicated effectively with students, parents, and school staff regarding progress.
- Maintained accurate attendance records and classroom documentation consistently.
- Encouraged positive behavior among students through effective communication techniques.
- Engaged students in discussions to promote interest and drive learning.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Utilized educational technology to enhance learning experiences.
Technical Project Coordinator
ARINC Incorporated
12.2009 - 12.2018
- Coordinated daily project operations, supporting project and senior managers in achieving project milestones.
- Coordinated projects from inception to completion.
- Identify, analyze, prioritize, mitigate and communicate project risks.
- Providing project technical support.
- Documented support procedures to enhance knowledge sharing and operational consistency.
- Preparing daily, weekly and monthly reports and all business analysis.
- Developed, updated, and monitored business and action plans.
- Interpreted performance data and implemented practical improvements.
- Reviewing the efficiency and effectiveness of service delivery.
- Resolving any technical queries that are raised.
- Developing training and briefing material for staff.
- Oversaw implementation of new AVAYA IPT systems.
- Managed moves, additions, and changes for transitioned sites.
- Worked on all Avaya products including communication manager, modular messaging, Aura Messaging and MGWs (G650-G450-G250).
- Delivered the agreed outcomes required from the project.
- Use a formal process to estimate times for all activities, sequence them and then prepare the schedule.
- Ensuring that relevant management information is captured and analyzed.
- Studying the technical offers and comparing it with the company requirements.
- Recording the Project Management Office achievements.
- Operational Systems Engineer of Advanced IT Systems.
Project Engineer
ARINC
01.2007 - 12.2009
- Establishing the new Airport Terminal Systems.
- Design the airport systems including Information Broker (IB), Airport Operational Database (AODB), Resource Management System (RMS), RAMP, Information Kiosk (IK), Flight Information Display System (FIDS), Biometric Immigration Gates (BIG), Common Use Terminal Equipment (CUTE), Common Use Passenger Processing System (CUPPS).
- Prepared material submittals, shop drawings, Factory Acceptance Tests (FAT), and Site Acceptance Tests (SAT) to ensure project compliance and readiness.
- Create low level/high level design documents and implementation plans for new systems.
- Studied technical specifications of required equipment and identified suitable market models aligning with project requirements.
- Document Controller Instructor of Soft skills and Management Development for Post Graduates.
- Oversaw engineering activities at project sites to ensure compliance with safety regulations.
- Reviewed and verified documentation for accuracy before submission to stakeholders. and work orders.
Technical Instructor
Fujitsu Siemens - EG
07.2006 - 11.2007
- Facilitated soft skills and management development workshops for postgraduates.
- Maintained documentation on educational services and tracked students’ progress to evaluate success of learning program.
- Guided program participants in achieving career and learning goals through tailored support.
- Completed training from [Cisco,Avaya and Juniper] to effectively represent brand and convey technical functions.
Assistant Manager
MACY'S East Corporation
06.2004 - 11.2004
- Established and enforced policies that improved team productivity and operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed sales and gross profit reports to identify strategies for market growth.
- Compiled reports for senior management to support informed business decision-making and planning.
- Trained in the Macy's East Corporation Training Facility - Pentagon City, DC, USA.
Education
Bachelor of Engineering Technology - Communications And Electronics
AAST
08-2006
Skills
- Project management
- Risk assessment
- Technical support
- Systems implementation
- Process optimization
- Documentation control
- Team collaboration
- Training development
Certification
- PMP
- CCNA
Timeline
Substitute Teacher
ESS
12.2022 - Current
Technical Project Coordinator
ARINC Incorporated
12.2009 - 12.2018
Project Engineer
ARINC
01.2007 - 12.2009
Technical Instructor
Fujitsu Siemens - EG
07.2006 - 11.2007
Assistant Manager
MACY'S East Corporation
06.2004 - 11.2004
Bachelor of Engineering Technology - Communications And Electronics
AAST