Hala Salem
Lynn,United States
Summary
Dynamic customer service professional with a proven track record at Four Seasons Hotel, excelling in conflict resolution and customer relationship management. Adept at enhancing guest satisfaction through effective training and operational oversight, I leverage strong technical support skills to drive service excellence and foster lasting client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dunkin Dounts
Lynn, MA
01.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supported sales team members to drive growth and development.
Guest Relations Manager
Four Seasons Hotel
Alexandria, Egypt
05.2017 - 12.2020
- Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
- Resolved escalated customer complaints professionally and efficiently.
- Conducted regular audits of guest relations personnel to ensure adherence to company guidelines and policies.
- Provided training and guidance to new staff members in customer service standards and best practices.
- Managed inventory levels of supplies used by front desk staff or housekeeping teams.
- Ensured compliance with industry regulations related to hospitality services.
- Facilitated guest feedback surveys to identify areas of improvement in customer service.
Education
Bachelor of Arts - English Language And Literature
Faculty of Arts, Alexandria University
Alexandria, Egypt06-2003
Skills
- Customer service
- Technical support
- Conflict resolution
- Inventory management
- Data entry
- Customer relationship management
Languages
English
Professional
Arabic
Professional
Timeline
Customer Service Representative
Dunkin Dounts
01.2022 - Current
Guest Relations Manager
Four Seasons Hotel
05.2017 - 12.2020
Bachelor of Arts - English Language And Literature
Faculty of Arts, Alexandria University
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