Hala Trjali
Richland,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Methodical network administrator with 7 years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call center Representative
Alesig/MVTransportation
08.2023 - 11.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Attended telephone skills and program information training sessions to boost aptitude.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Unarmed Security Officer
First Coast Security
01.2022 - 08.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Lawfully cleared merchandise through customs per client and government requirements.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Provided expert advice on Washington laws, describing government requirements for transporting imported goods.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
Housing Specialist
MRJN
10.2021 - 01.2022
- Screened referrals for homeless section 8 program eligibility requirements, assessed homelessness, and verified disabilities
- Assisted applicants in filling out housing applications and verifying assets.
- Calculated tenant rent amounts to prepare leases and contracts.
- Conducted housing search and relocation services for program participants
- Secured financial move in assistance such as security deposits, rental assistance, and eviction prevention for housing program clients
- Assisted participants in HUD housing choice voucher system to locate and secure housing
- Completed and submitted client service match, quarterly progress, status change, and housing reports.
- Entered move-ins, changes and port-ins into Excel software for accurate recordkeeping.
- Collected and analyzed client income, credit report, assets and debts to determine eligibility for housing program.
Cashier
JCPenney
06.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Science - Accounting
Columbia Basin College
Pasco, WA05.2026
High School Diploma -
Richland High School
Richland, WA06.2019
Skills
- Data Entry
- Call Control
- Report Preparation
- Cash Register Operation
- Problem-Solving Skills
- Account Management
- Call Center Customer Service
- Mobile Device Management
- Two-Factor Authentication
- Firewall Administration
- Security Awareness
- Fluent in arabic
- Hardworking
- Word
- Excel
- Powerpoint
- Gmail
- Fast Pace
Accomplishments
- Achieved Arabic language Certificate by completing the Arabic language assessment with accuracy and efficiency.
Certification
Certified in CPR
Certified in AED
Languages
Arabic
Native or Bilingual
Timeline
Call center Representative
Alesig/MVTransportation
08.2023 - 11.2023
Unarmed Security Officer
First Coast Security
01.2022 - 08.2023
Housing Specialist
MRJN
10.2021 - 01.2022
Cashier
JCPenney
06.2020 - 09.2021
Associate of Science - Accounting
Columbia Basin College
High School Diploma -
Richland High School
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