Halayna Ocana
Medical City Dallas Hospital
Plano,Texas
1
Language
3
years of professional experience
Medical Assistant supporting eye examinations, vision testing, and post-operative patient education in ophthalmology settings. Handles clinical documentation, patient records, and room sterilization while coordinating appointments and follow-ups. Communicates in Spanish to support patient understanding and care instructions.
Work History
Patient Registar
6 Months- Registered and assisted patients arriving for hospital services, ensuring accurate and complete patient information was entered into the registration system.
- Verified patient demographic information, including name, date of birth, address, contact information, emergency contacts, and other required registration details.
- Performed insurance verification, confirming coverage, eligibility, insurance information, and other relevant details needed for patient services.
- Reviewed insurance information carefully and identified missing, incorrect, or outdated information for correction.
- Assisted patients with the registration process while maintaining a professional, respectful, and compassionate approach.
- Worked 12-hour shifts in a fast-paced hospital environment, remaining attentive and accurate throughout extended shifts.
- Coordinated translation and language interpretation services on demand to help patients and families communicate effectively with hospital staff.
- Assisted patients who had language barriers by arranging appropriate interpretation services when needed.
- Maintained patient confidentiality and handled sensitive personal and insurance information according to hospital policies and privacy requirements.
- Communicated with patients, families, medical staff, insurance representatives, and other hospital departments as necessary to support an efficient registration process.
- Confirmed that required information and documentation were available before completing the registration process.
- Helped resolve registration and insurance-related questions and directed patients to the appropriate department or staff member when additional assistance was required.
- Maintained accuracy while working with multiple patients and competing priorities in a busy healthcare setting.
- Demonstrated strong customer service skills when interacting with patients who may have been experiencing stress, illness, or uncertainty.
- Followed established hospital procedures for patient registration, information verification, and documentation.
- Worked effectively as part of a healthcare team while maintaining professionalism and attention to detail.
Medical Assistant
1 Year 7 Months- Assisted patients with eye examinations and procedures.
- Managed patient records and updated medical histories.
- Prepared examination rooms and sterilized instruments.
- Scheduled appointments and coordinated patient follow-ups.
- Educated patients on post-operative care and medications.
- Administered eye drops and performed vision tests.
- Communicated effectively with healthcare team members.
Education
Post-Degree Certificate - Medical Biling And Coding
- Completed Health information Course
High School Diploma
- Participated in FFA/ Future farmers of America, 2020
- Pals Member, 2021
Skills
Medical billing
Patient education
Clinical documentation
Records management
Team collaboration
Animal care
Customer service
Appointment setting
Medical records confidentiality
Vital signs monitoring
Professionalism and ethics
Human anatomy and physiology
Languages
Spanish
Native/ Bilingual
Education and Training
other,true,other
Timeline
Patient Registar
Medical City Dallas Hospital
01.2026 - 07.2026Read More
Medical Assistant
Denovo eye
01.2024 - 08.2025Read More
Liberty High School
High School Diploma
Read More
DeVry University
Post-Degree Certificate from Medical Biling And Coding
Read More