Sara Rymal

• Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
• Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
• Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
• Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.

• Answered multi-line phone system and fielded calls pertaining to Release of Information for St John Hospital medical records in a team lead position
• Trained and utilized new team members
• Analyzed patient authorizations to determine if they are HIPAA compliant
• Processed requests through PRISM and Health Source, along with using Cerner (E-Care and XR) electronic chart retrieval system through Secure Capture printing
• Ordered physical charts and scan them into requests along with the electronic chart
• Processed medical record requests for Continuing Care, Disability, Insurance, Legal, patient, police search warrants, prosecuting attorney, HITECH, and internal hospital requests
• Exceeded daily quota of 36 requests completed per day.

• Maintained high standards of customer service on the front-end during high volume, fast-paced operations
• Operated cash register and ordering station to perform transactions
• Resolved guest complaints promptly, appropriately, and professionally
• Assisted co-workers and management team in any capacity needed.

• Greeted guests and took orders professionally and promptly
• Provided detailed information regarding menu and specials
• Packaged take-out orders and prepared food for pick up.

• Achieved average per hour goals while ensuring accuracy and integrity of the data collected • Maintained a high level of confidentiality in all duties • Engaged and worked effectively worked within a team to meet productivity goals