Stephanie Osborne
Langley,WA
Summary
Dynamic professional with strong organizational skills and a dedication to helping others. Proven ability to manage information efficiently, ensuring seamless operations and effective communication. Committed team member ready to support organizational goals and enhance overall productivity. Seeking an opportunity to leverage these skills for mutual success.
Diligent Patient Registar with solid background in patient registration. Efficiently managed patient data entry while ensuring accuracy and confidentiality. Demonstrated proficiency in patient communication and administrative support.
Healthcare professional prepared for role in patient registration. Adept at managing patient information and ensuring smooth registration process. Reliable team collaborator with strong focus on achieving results and adapting to changing needs. Skilled in data entry and patient interaction, highly valued for strong organizational skills and attention to detail.
Overview
30
30
years of professional experience
Work History
Patient Registar
WhidbeyHealth Medical Center
Clinton, WA
10.2020 - Current
- Welcomes all patient and visitors to Clinton WIC, providing appropriate assistance
- Conducts patient interviews for registration purposes gathering correct personal information for complete and accurate billing for services rendered.
- Attention to detail while completing all work assigned.
- Able to plan, prioritize and organize work assigned within communicated deadlines.
- Obtains accurate release forms so as to be treated at our facilities, gather correct insurance information and verification or proof of insurance coverage.
- Assist other departments with their registration process and answering questions as needed.
- Provides proper information for Self-pay patients so as to have assistance with their visit.
- Conducts investigative skills in assuring that the correct insurance is verified and entered properly into computer system.
- Answers All incoming calls promptly, professionally and courteously.
- Collects proper copays at time of registration.
- Managed patient registration processes to ensure accurate and efficient data collection.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Collaborates with healthcare staff to streamline patient flow and improve overall registration experience.
- Train's new registrars on processes, policies, and use of electronic health record systems.
- Order and maintain office supplies and forms.
- Receive and distribute incoming office mail.
- Supports medical staff in anyway possible to ensure the caring for patients in a timely manner.
- Schedules appointments for Lab draws and Diagnostic imaging services.
- Proficient at the ability to be highly organized and multi-task at various workstations and settings.
- Ensures patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Caregiver
Vetrans Administration
Langley, WA
07.2021 - 12.2024
- Implemented safety protocols, reducing incidents and maintaining a secure environment for clients.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Scheduling & Admitting Representative
Providence Health & Services
Everett, WA
08.2015 - 10.2020
- During this time I was cross trained for multiple departments, my main position for these duties what Maternal Fetal Medicine, the exact same department and Position that I had left for Maternity leave in 2012. I was also cross trained for same duties at the Lactation department and the Comprehensive Brest Center at the Woman and Children's Pavilion.
- Proficient at the ability to be highly organized and multi-task at various workstations and settings.
- Welcomed all patients and visitors for each department, providing directional and informational assistance.
- Maintained patient schedules for all three different clinics.
- Answered each phone call, professionally and courteously for each department.
- Preformed patient reminder calls for next day appointments.
- Completed thorough and accurate registration for each departments patients, but not limited to: insurance information, patient information, reason for visit information, verification of all insurances and if there was a need for a copay, scheduled series of weekly and bi-weekly appointments
- Ensured all required release forms for admissions have been signed and filed properly for documentation.
- Provided back up support to any department that was in need.
- Managed electronic health record updates, maintaining compliance with organizational policies and procedures.
- Collaborated with clinical staff to streamline admissions workflows, improving patient experience and efficiency.
- Trained new admitting representatives on software systems and best practices for patient interactions.
- Resolved patient inquiries and concerns, enhancing satisfaction through effective communication strategies.
- Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
- Assisted in training new admitting representatives, sharing best practices for successful job performance.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Improved accuracy of medical records by diligently reviewing documentation for completeness and correctness.
- Arranged forms and charts for each patient.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
Caregiver
DSHS
Everett, WA
07.2013 - 08.2015
- Provided compassionate personal care and assistance to clients, ensuring comfort and dignity.
- Developed individualized care plans based on client needs and preferences.
- Monitored health status, reporting changes to healthcare professionals promptly.
- Advocated for client needs, fostering communication between families and healthcare providers.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Labor & Delivery HUC
Providence Everett Medical Center
Everett, WA
03.2003 - 06.2008
- Maintained accurate medical records using electronic health record systems to support clinical operations.
- Assembled and maintained patient medical records and other documents related to patient care.
- Ensured compliance with healthcare regulations by accurately processing doctors' orders and prescriptions, safeguarding patient health.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
Labor & Delivery Admitting Representative
Providence Health & Services
Everett, WA
03.2002 - 06.2012
- Processed patient admissions efficiently, ensuring accuracy of demographic and insurance information.
- Completes pre-registration and insurance verification over the phone for future appointments and surgery.
- Handled all patient information with confidentiality and respect and courtesy to the patient
- Trained new staff on admission protocols and system usage, fostering a knowledgeable team environment.
- Implemented improvements in data entry practices, increasing accuracy of patient records.
- Led initiatives to streamline admission workflows, reducing wait times for patients significantly.
- Monitored compliance with healthcare regulations during the admitting process, ensuring adherence to policies and standards.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Provided excellent customer service to patients and their families during the registration process.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Coordinated communication between departments to facilitate patient flow and enhance service delivery.
- Assisting other departments with patient registration process and answering questions as needed.
- Assisted patients in understanding admission procedures, improving overall patient experience.
- Print labels and identifying wrist bands for patients, may deliver patient to care area needed.
- Obtains all necessary releases to be seen at the Pavilion for Women and children.
- Referred to insurance verifier when unable to obtain insurance information.
- Collection of copays
- Answered all incoming calls promptly,professionally and courteously and forwarded calls to other departments as needed.
- Balance cash drawer on hand daily.
- To assist with optimal patient flow informed and insured patient was moved on to the next step after registration for prompt and complete patient care.
- Helped other departments with duties so as to care for patient quickly and efficiently (highly needed in a triage for labor & delivery admit rep)
- Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
- Participated in departmental meetings to stay informed on updates related to hospital procedures or policies affecting the admitting process.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Customer Service Representative 2
Pacific Northwest Bank
Marysville, WA & Wenatchee, WA
07.1997 - 03.2002
- Investigated account discrepancies, ensuring accurate resolution and customer trust.
- Trained new representatives on systems and procedures, fostering a knowledgeable support team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Multiple phone lines cared for promptly and effectively transferring to proper department when needed.
Cashier, Head of Department, Office work
Craft Warehouse
Wenatchee, WA
09.1995 - 07.1997
- I had the opportunity to do a variety of jobs. I handled a cash drawer while also receiving customer calls and requests.
- I made orders for supplies in the department that I oversaw, keeping it stocked and organized. That included pricing and inventory;
- I also had the job duty of helping with accounts receivable and payable.
- Balanced out cash drawers and made bank deposits.
- A large amount of organization and filing was involved with billing.
- It was a great job opportunity that involved a variety of job responsibilities.
- Trained new cashiers on register procedures and customer service best practices.
- Monitored inventory levels at registers, identifying discrepancies promptly for resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Cashmere High School
Cashmere, WA05-1991
Certificate of Completion - Computer Applications Development
Wenatchee Valley Colledge
Wenatchee04-1997
Skills
- Adaptable learner
- Developed comprehensive cross-training initiatives
- Collaborative team member
- Example-Give needed assistance with referrals, accommodating special customer requests, and support with additional tasks to ensure everything operates as smoothly as possible
- Efficient data management
- Example-Collecting complete registration details, managing supply orders, and organizing files both numerically and alphabetically
- Effective communicator
- Example- Adhering to specific instructions, following established protocols, and showing empathy toward a patient’s emotional well-being are essential components of providing effective care
- Insurance verification
- Data entry expertise
- Processing payment
Timeline
Caregiver
Vetrans Administration
07.2021 - 12.2024
Patient Registar
WhidbeyHealth Medical Center
10.2020 - Current
Scheduling & Admitting Representative
Providence Health & Services
08.2015 - 10.2020
Caregiver
DSHS
07.2013 - 08.2015
Labor & Delivery HUC
Providence Everett Medical Center
03.2003 - 06.2008
Labor & Delivery Admitting Representative
Providence Health & Services
03.2002 - 06.2012
Customer Service Representative 2
Pacific Northwest Bank
07.1997 - 03.2002
Cashier, Head of Department, Office work
Craft Warehouse
09.1995 - 07.1997
High School Diploma -
Cashmere High School
Certificate of Completion - Computer Applications Development
Wenatchee Valley Colledge