Haldun Gulcur
Izmir,Karsiyaka
Summary
Dynamic versatile Food and Beverage Director with 25 years of experience in all aspects of Food and Beverage service with a proven track record of driving business and delivering superior guest service. Outgoing and detail-oriented, proficient at building and maintaining professional relationships. Strong team-building skills and excellent conflict resolution abilities guarantee satisfaction for guests.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Food and Beverage Director
Celebrity Cruises
09.2023 - Current
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
- Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
- Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
Beverage Operations Manager
Celebrity Cruise Lines
03.2015 - Current
- Improve customer engagement by delivering exceptional service while managing the bar and tending to all guest needs
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Maintained stock levels to prevent shortages of critical items
- Proved to be a good team-player with the management team by providing innovative solutions, introduced new concepts, actively negotiated and resolved differences and employed a constructive criticism approach
- Responsible for care and maintenance of all equipment in bars, pantries, and store rooms as per USPH requirements
- Achieved or exceeded bar revenue and cost objectives for the established company targets
Senior Beverage Operations Manager
Celebrity Cruises
08.2019 - 09.2023
- Enhanced beverage service quality by managing daily operations effectively.
- Oversaw inventory management to ensure consistent supply levels and high-quality standards.
- Developed training programs for staff, enhancing skill levels and service delivery.
- Led team to achieve operational goals, fostering a collaborative and efficient work environment.
- Achieved cost savings by implementing efficient resource management strategies.
- Increased profitability by developing and executing strategic operational plans.
Assistant Bar Manager - Senior Assistant Bar Manager
Celebrity Cruise Lines
01.2013 - 03.2015
- Proved to be a resourceful asset to the management team by providing original solutions, introducing new concepts
- Decreased labor costs by analyzing team members' strengths versus customer flow and adjusting the schedule appropriately
- Maintained and updated inventory to meet customer demands
- Ensured that guests get quality service, which added to the image and market reputation of the establishment
- Set up training procedures and paperwork for all bar staff
Head Bartender
Celebrity Cruise Lines
12.2011 - 01.2013
- Assisted with inventories, ordering, staff training, end of day reports
- Managed all day to day operations for the bar
- Created a fun atmosphere for guest including proper bar ambience
- Conducted bar training sessions for newly inducted staff, teaching proper bar services
- Ensured that bar environment is safe as per the required health standards
Bar Manager
Rixos Hotels
11.2007 - 11.2011
- Lead and coordinate the set up of special events and private parties
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Contributed to the establishment''s reputation for exceptional service by consistently receiving positive customer feedback and recognition.
- Assured beverage facilities are maintained at company standards and meet or exceed HACCP requirements or as set by the company
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
Bar Supervisor
Hilton Hotel
07.2004 - 11.2007
- Company Overview: Antalya
- Assist bar staff in maintaining adequate supplies and spirits for the bar and extended service area
- Highly intuitive with inventory control and money saving strategies, while providing the customer the highest level of customer satisfaction
- Create new beverage recipes including the bar's current highest selling drink
- Assists the Bar Manager on daily beverage operations in all venues
- Ensured all bars are fully stocked to par level at all times
- Antalya
Bartender
Tui World of Wonders
03.2000 - 07.2004
- Company Overview: Antalya
- Established bar guidelines to be followed throughout service
- Ensured that bar environment is safe as per the required health standards
- Improved customer base by engaging in friendly chat with customers which ensured a base of recurring persons
- Reorganized the bar stations which resulted to increase in overall efficiency
- Antalya
Education
Bachelor Degree - Business Administration
Eskisehir Anatolian University
Izmir/Turkey09.2007
High School - Food and Beverage
Nevvar Salih Isgoren Tourism High School
Izmir/Turkey04.2001
Skills
- Project Management
- Emotional intelligence
- Leadership
- Public Speaking
- Critical Thinking
- Inventory management
- Revenue Analysis
- Teamwork and collaboration
- Reliable and responsible
- Effective communication
- Active listening
- Adaptability and flexibility
Certification
- 01/01/17, STCW Basic Certificate
- 05/01/15, ALPS 1 & 2
- 07/01/18, Crowd Management
- 07/01/17, Security Awareness
- 01/01/15, Proficiency in Survival Craft
- 06/01/16, Fire Prevent Firefighting
- 04/01/17, Crisis Management and Human Behavior
- 05/01/18, Chemical Management Manager
- 05/01/19, Riedel Academy Ambassador
Training
05/01/19, Riedel Academy Ambassador Conference
Languages
English
Full Professional
Russian
Professional Working
Timeline
Food and Beverage Director
Celebrity Cruises
09.2023 - Current
Senior Beverage Operations Manager
Celebrity Cruises
08.2019 - 09.2023
Beverage Operations Manager
Celebrity Cruise Lines
03.2015 - Current
Assistant Bar Manager - Senior Assistant Bar Manager
Celebrity Cruise Lines
01.2013 - 03.2015
Head Bartender
Celebrity Cruise Lines
12.2011 - 01.2013
Bar Manager
Rixos Hotels
11.2007 - 11.2011
Bar Supervisor
Hilton Hotel
07.2004 - 11.2007
Bartender
Tui World of Wonders
03.2000 - 07.2004
- 01/01/17, STCW Basic Certificate
- 05/01/15, ALPS 1 & 2
- 07/01/18, Crowd Management
- 07/01/17, Security Awareness
- 01/01/15, Proficiency in Survival Craft
- 06/01/16, Fire Prevent Firefighting
- 04/01/17, Crisis Management and Human Behavior
- 05/01/18, Chemical Management Manager
- 05/01/19, Riedel Academy Ambassador
Bachelor Degree - Business Administration
Eskisehir Anatolian University
High School - Food and Beverage
Nevvar Salih Isgoren Tourism High School
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