Haldun Gulcur
Celebrity Cruises
Izmir,Turkey
1
Certification
24
years of professional experience
Dynamic versatile Food and Beverage Director with 25 years of experience in all aspects of Food and Beverage service with a proven track record of driving business and delivering superior guest service. Outgoing and detail-oriented, proficient at building and maintaining professional relationships. Strong team-building skills and excellent conflict resolution abilities guarantee satisfaction for guests.
Work History
Food and Beverage Director
3 Years- Achieved heightened guest loyalty by consistently delivering exceptional service and memorable dining experiences.
- Reduced labor costs by effectively monitoring staffing levels and adjusting schedules for optimal operational efficiency.
- Created seasonal menus in collaboration with executive chefs, integrating current trends while maintaining brand consistency.
- Identified opportunities for increased profitability through comprehensive analysis of financial reports while keeping expenses within budget.
- Cultivated a positive work culture by mentoring junior team members, promoting professional growth and enhancing employee retention.
Senior Beverage Operations Manager
3 Years 2 Months- Enhanced beverage service quality by managing daily operations effectively.
- Oversaw inventory management to ensure consistent supply levels and high-quality standards.
- Developed training programs for staff, enhancing skill levels and service delivery.
- Led team to achieve operational goals, fostering a collaborative and efficient work environment.
- Achieved cost savings by implementing efficient resource management strategies.
- Increased profitability by developing and executing strategic operational plans.
Beverage Operations Manager
4 Years 4 Months- Improve customer engagement by delivering exceptional service while managing the bar and tending to all guest needs
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Maintained stock levels to prevent shortages of critical items
- Proved to be a good team-player with the management team by providing innovative solutions, introduced new concepts, actively negotiated and resolved differences and employed a constructive criticism approach
- Responsible for care and maintenance of all equipment in bars, pantries, and store rooms as per USPH requirements
- Achieved or exceeded bar revenue and cost objectives for the established company targets
- Oversaw beverage inventory management to ensure optimal stock levels and reduce waste.
- Streamlined beverage service processes to enhance guest satisfaction and operational efficiency.
Assistant Bar Manager - Senior Assistant Bar Manager
3 Years 2 Months- Proved to be a resourceful asset to the management team by providing original solutions, introducing new concepts
- Decreased labor costs by analyzing team members' strengths versus customer flow and adjusting the schedule appropriately
- Maintained and updated inventory to meet customer demands
- Ensured that guests get quality service, which added to the image and market reputation of the establishment
- Set up training procedures and paperwork for all bar staff
Head Bartender
1 Year 1 Month- Assisted with inventories, ordering, staff training, end of day reports
- Managed all day to day operations for the bar
- Created a fun atmosphere for guest including proper bar ambience
- Conducted bar training sessions for newly inducted staff, teaching proper bar services
- Ensured that bar environment is safe as per the required health standards
Bar Manager
4 Years- Company Overview: Antalya
- Assist bar staff in maintaining adequate supplies and spirits for the bar and extended service area
- Highly intuitive with inventory control and money saving strategies, while providing the customer the highest level of customer satisfaction
- Create new beverage recipes including the bar's current highest selling drink
- Assists the Bar Manager on daily beverage operations in all venues
- Ensured all bars are fully stocked to par level at all times
- Antalya
Bar Supervisor
5 Years 4 Months- Company Overview: Antalya
- Assist bar staff in maintaining adequate supplies and spirits for the bar and extended service area
- Highly intuitive with inventory control and money saving strategies, while providing the customer the highest level of customer satisfaction
- Create new beverage recipes including the bar's current highest selling drink
- Assists the Bar Manager on daily beverage operations in all venues
- Ensured all bars are fully stocked to par level at all times
- Antalya
Education
Bachelor Degree - Business Administration
High School - Food and Beverage
Skills
Project Management
Inventory management
Revenue Analysis
Sanitation standards
Food safety compliance
Coaching and mentoring
Analytical thinking
Inventory control
Hospitality management
Quality assurance
Budget development
Certification
- 01/01/17, STCW Basic Certificate
- 05/01/15, ALPS 1 & 2
- 07/01/18, Crowd Management
- 07/01/17, Security Awareness
- 01/01/15, Proficiency in Survival Craft
- 06/01/16, Fire Prevent Firefighting
- 04/01/17, Crisis Management and Human Behavior
- 05/01/18, Chemical Management Manager
- 05/01/19, Riedel Academy Ambassador
Training
05/01/19, Riedel Academy Ambassador Conference
Languages
English
Full Professional
Timeline
Food and Beverage Director
Celebrity Cruises
08.2023 - CurrentRead More
Senior Beverage Operations Manager
Celebrity Cruises
07.2020 - 09.2023Read More
Beverage Operations Manager
Celebrity Cruise Lines
03.2016 - 07.2020Read More
Assistant Bar Manager - Senior Assistant Bar Manager
Celebrity Cruise Lines
01.2013 - 03.2016Read More
Head Bartender
Celebrity Cruise Lines
12.2011 - 01.2013Read More
Bar Manager
Rixos Hotels
11.2007 - 11.2011Read More
Bar Supervisor
Kempinski Hotel The Dome
07.2002 - 11.2007Read More
Nevvar Salih Isgoren Tourism High School
High School from Food and Beverage
Read More
Eskisehir Anatolian University
Bachelor Degree from Business Administration
Read More