Halee Dennison
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to promoting highest standards and company values.
Overview
5
5
years of professional experience
Work History
OFFICE MANAGER
S. Walker Dentistry
10.2022 - Current
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff of 5.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
FRONT OFFICE/RECEPTIONIST
S. Walker Dentistry
11.2021 - 10.2022
- Manage patient scheduling and direct patient traffic flow
- Maintain patient data according to regulations and company policies
- Ensure that records are stored securely and in compliance with privacy and security regulations
- Run and analyze patient and financial reports
- Respond efficiently to patient and doctor needs and inquiries
- Verify and update patient information.
ASSISTANT OPERATIONS MANAGER
EOS Fitness
02.2021 - 11.2021
- Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals
- Conducted quality control inspections of work to monitor and resolve problems
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Recruited, hired, and evaluated qualified personnel resulting in top-notch operations and customer satisfaction
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
SERVICE DESK ASSOCIATE
EOS Fitness
06.2020 - 02.2021
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Managed guest check-in and check-out procedures, reservations, and payments
- Managed customer complaints and rectified issues to complete satisfaction
- Verified and collected client payments
- Addressed and welcomed large volume of guests to business per day; improving overall customer service and engagement.
ENLISTED SOLDIER
Arizona Army National Guard
02.2019 - 01.2020
- Worked in small groups to accomplish complex goals within tight deadlines and standards
- Displayed leadership in accomplishing assignments and learning new skills
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions
- Developed expertise in small arms use, care, and accountability
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Education
High School Diploma -
Westwood High School
Mesa, AZSkills
- Training and mentoring
- Sound judgment
- Cross-functional team management
- Microsoft Office knowledge
- Planning and organizing
- Records Management
- Written Communication
- PPE Use
- First Aid/CPR
- Organization
Timeline
OFFICE MANAGER
S. Walker Dentistry
10.2022 - Current
FRONT OFFICE/RECEPTIONIST
S. Walker Dentistry
11.2021 - 10.2022
ASSISTANT OPERATIONS MANAGER
EOS Fitness
02.2021 - 11.2021
SERVICE DESK ASSOCIATE
EOS Fitness
06.2020 - 02.2021
ENLISTED SOLDIER
Arizona Army National Guard
02.2019 - 01.2020
High School Diploma -
Westwood High School
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