Results-driven Operations Manager focused on operational oversight and team development. Improved service processes and delivered exceptional customer experiences through effective training and collaboration. Committed to enhancing service quality while managing operations to ensure customer satisfaction.
Work History
Help Chief
5 Months
Patrick Properties Hospitality Group | 03.2026 - Current
Oversaw daily operations of food preparation, ensuring quality and consistency in all dishes.
Streamlined food preparation processes to enhance efficiency and reduce waste.
Trained and mentored kitchen staff on safety protocols and efficient cooking techniques.
Assisted in implementing service standards to enhance guest experience and satisfaction.
Supported daily operations by coordinating staff schedules and managing event logistics.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Always counting the items twice to make sure you have the correct count.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Prepped enough food for the party
Launched quality assurance practices for each phase of development
Lead
2 Years 5 Months
Premier Logistics | 01.2022 - 06.2024
Demonstrated self-motivation in achieving personal and team goals, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Collaborated effectively with team members to achieve project objectives. independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked with coworkers to complete each task.
Responded quickly to the truck drivers to make sure they had the correct load
Make sure each load is correctly picked
Committed to delivering excellent customer service while working in a fast paced- environment.
Met deadlines
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Self-motivated, with a strong sense of personal responsibility.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Strengthened communication skills through regular interactions with others.
Manager
2 Years
Wendys | 01.2020 - 01.2022
Implemented strategies to improve customer satisfaction and streamline service processes.
Trained and mentored team members to enhance performance and service quality.
Supervised daily operations to ensure efficiency and compliance with company standards.
Analyzed operational workflows, identifying areas for improvement and cost reduction.
Maintained high standards of food safety and sanitation throughout the restaurant.
Developed training materials to support employee onboarding and skill development.
Cross-trained existing employees to maximize team agility and performance.
Runner, Bingo Caller
2 Years 6 Months
B& L Beach Bingo | 03.2018 - 09.2020
Distributed bingo cards to participants during the game before the game ended.
Called the bingo games
Coordinated efficient delivery of bingo supplies to enhance game operations.
Managed inventory levels to ensure availability of essential materials for events.
Trained new staff on operational procedures and customer service standards.
Customer Service Phone Agent
3 Years 1 Month
Dial America | 01.2016 - 02.2019
Managed high volume of inbound calls, ensuring timely resolution of customer inquiries.
Delivered exceptional customer service through effective communication and problem-solving skills.
Maintained comprehensive knowledge of products and services to assist customers accurately.
Implemented process improvements that enhanced call handling efficiency and reduced wait times.
Dial American it was working from the office and then went to home to work at.
Collaborated with cross-functional teams to address complex customer issues swiftly.
Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
Utilized CRM software to document interactions and track customer feedback effectively.
Manager
5 Years 2 Months
Wendys Restaurant | 08.2010 - 10.2015
Implemented staff training programs to enhance team performance and efficiency.
Analyzed operational workflows, identifying areas for process improvement and cost reduction.
Managed inventory control, optimizing stock levels to reduce waste and enhance profitability.
Oversaw daily operations to ensure quality service and customer satisfaction.
Enforced compliance with health and safety regulations, fostering a safe work environment.
Led initiatives to elevate customer engagement, resulting in increased loyalty and repeat business.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Coordinated with cross-functional teams to streamline communication and improve service delivery.
Developed and maintained schedules, ensuring adequate staffing for peak service hours.
Deputy Chief of Agriculture Cargo Control and Enforcement at DHS-US Customs and Border ProtectionDeputy Chief of Agriculture Cargo Control and Enforcement at DHS-US Customs and Border Protection