Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Haleigh Dean

Orem

Summary

Successful call center representative with 2+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

1800-contacts
02.2025 - 08.2025
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints by employing timely and on-point solutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Maintained up-to-date knowledge of product and service changes.

Specialty Pharmacy Clerk

Summit Pharmacy
02.2024 - 12.2024
  • Troubleshooting and communicating positively insurance and prescription issues to resolve order complications.
  • Chatted one on one with clients who were interested in purchasing new or ongoing products they had been prescribed.
  • Relayed accurate information on medications and information regarding our insurance options.
  • Helped clients correct shipping information, adjust orders, and rectify any problems or concerns.

Shift Leader

Camp Bow Wow
03.2023 - 12.2023
  • Monitored and handled staff needs as well as dog needs in and outside our daycare areas.
  • Properly sanitized every surface/item that dogs come into contact with.
  • Provided meals and proper medication to the dogs under my care.
  • Rotated our boarding and daycare dogs within our play yards to ensure that proper breaks, feeding schedules, enrichment time and safety were provided.

Retail Associate

Ross Dress For Less
06.2021 - 12.2021
  • Worked the sales floor providing a clean space for shoppers to browse and enjoy their shopping experience.
  • Processed merchandise from the stockroom to be brought to, as well as displayed on the sales floor.
  • Managed and maintained the clean and presentable condition of the fitting rooms.
  • Worked the registers, processing both purchases well as return transactions in an efficient manner.
  • Engaged in security measures to protect merchandise, and directed any customers with questions or concerns to the proper resources.

Education

General Educational Development Certificate -

Sunset Learning Institute
Centennial, CO
09.2020

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Cherry Creek High School
Centennial, CO
12.2019

Skills

  • Expert Communication
  • Data entry
  • Shift management
  • Efficient Computer Navigation
  • Sales
  • Email correspondence
  • Upselling techniques
  • Product knowledge
  • Active listening
  • Inbound customer service
  • Brand representation
  • Call center experience

Hobbies and Interests

Board Games & Puzzles, Cooking & Baking, Reading, Music, Gaming

Timeline

Customer Care Representative

1800-contacts
02.2025 - 08.2025

Specialty Pharmacy Clerk

Summit Pharmacy
02.2024 - 12.2024

Shift Leader

Camp Bow Wow
03.2023 - 12.2023

Retail Associate

Ross Dress For Less
06.2021 - 12.2021

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Cherry Creek High School

General Educational Development Certificate -

Sunset Learning Institute

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