Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant

Haleigh Gibson

Florence ,AZ

Summary

Dynamic administrative professional with proven expertise at Southwest Key Program, excelling in customer service and data entry. Recognized for enhancing client satisfaction and maintaining meticulous records. Strong problem solver with exceptional organizational skills, adept at fostering positive relationships and ensuring efficient office operations. Committed to delivering results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Southwest Key Program
06.2020 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Representative

AMS Landscaping
08.2017 - 05.2020
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Education

Diploma -

American Academy
Utah

Associate Of Business Administration -

Central Arizona College
Coolidge, AZ

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Administrative support
  • Strong problem solver
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Scheduling and calendar management

Accomplishments

  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Earned "Employee of the Month" in June 2023, February 2024, and January 2025
  • Responded to over 200 customer inquiries each day.
  • Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.

Timeline

Administrative Assistant

Southwest Key Program
06.2020 - 03.2025

Representative

AMS Landscaping
08.2017 - 05.2020

Diploma -

American Academy

Associate Of Business Administration -

Central Arizona College

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Haleigh Gibson