Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Haleigh Gold Villarreal

Haleigh Gold Villarreal

Boerne,TX

Summary

Dynamic and results-driven Restaurant Server with a proven track record at Peggy’s on the Green, excelling in relationship management and salesmanship. Leveraged exceptional customer service and wine knowledge to enhance guest satisfaction and boost sales. Demonstrated leadership in training new hires and fostering a team-oriented environment. Renowned for a warm and friendly demeanor, ensuring memorable dining experiences and increasing customer loyalty.

Overview

7
7
years of professional experience

Work History

Restaurant Server

Peggy’s on the Green
06.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Restaurant Server

Ruth’s Chris Steakhouse
03.2017 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Bachelor Of Psychology - Psychology

University of The Incarnate Word
San Antonio, TX
05.2024

Associate - Liberal Arts And General Studies

Alamo Colleges
San Antonio, TX
05.2019

Skills

  • Memory retention
  • Order Management
  • Quality Control
  • Relationship Management
  • Professional Appearance
  • Guest Relations Management
  • Wine Knowledge
  • Salesmanship
  • Item promotion
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Sales expertise
  • Suggestive Selling
  • Regulatory Compliance
  • Reliable and Responsible
  • Warm and Friendly
  • Team Leadership
  • Adaptable and Flexible
  • High Energy and Stamina

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Restaurant Server

Peggy’s on the Green
06.2022 - Current

Restaurant Server

Ruth’s Chris Steakhouse
03.2017 - 03.2020

Bachelor Of Psychology - Psychology

University of The Incarnate Word

Associate - Liberal Arts And General Studies

Alamo Colleges

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Haleigh Gold Villarreal