Haleigh Gutierrez
Alvin,TX
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Team Leader
Buc-ee's
07.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Cashier
McDonald's
08.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Alvin High School
Alvin, TX05.2021
Skills
- Work Planning
- Complaint Resolution
- Shift Scheduling
- Employee Evaluation
- Cash Handling
- Flexible Schedule
- Task Prioritization
- Delegation Skills
Hobbies
Volunteering is something I'm really passionate about. It gives me the opportunity to make a positive impact in my community and help others in need. One of the places I go to volunteer is to the animal shelters.
Timeline
Team Leader
Buc-ee's
07.2021 - Current
Cashier
McDonald's
08.2019 - 06.2021
Alvin High School