Dynamic professional with a proven track record. Skilled in project coordination and strategic planning, maintaining organization, and driving impactful results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Director of Agent Engagement
Keller Wiliams Realty Elite
Winston-Salem, NC
04.2025 - 08.2025
Increased agent exposure through strategic promotion on social media using reels and posts.
Managed Market Center calendar to optimize scheduling and resource allocation.
Documented agent issues in CRM to ensure comprehensive awareness and timely resolution.
Recruiting Director/Manager
Streamed Hire, LLC
03.2024 - 11.2024
Tripled temp billing volume within 60 days by analyzing client needs strategically.
Implemented new Salesforce features to enhance recruiting and onboarding efficiency.
Managed stakeholder relationships, ensuring customer satisfaction through regular communication and personalized service.
Communications Coordinator
Calvary Church
01.2022 - 02.2024
Project manager for church-wide events, using social media and EDDM initiatives to increase attendance.e
Authored, edited, and rebranded church-wide written communications, increasing subscribers and engagement of readers.
Increased social media engagement by 600%, introducing reels, rebranding graphics, and utilizing calls to action.
Engagement Director of Operations/Team Lead
YMCA of NWNC
04.2018 - 12.2021
Onboarded and managed 10 to 12 employees, fostering a cohesive team environment.
Achieved membership sales targets while adhering to $1M budget through strategic networking and efficient invoicing.
Managed CRM database to ensure accuracy of contact info and billing along with extensive notetaking.
Member Services Director/Coordinator
Gateway YWCA
03.2016 - 03.2018
Analyzed membership trends and created semi-annual reports for VP of Operations and CEO
Collaborated with executive leaders, grant-writers, and medical professionals from Atrium Health and Novant Health, developing plans to lower A1C for uninsured, pre-diabetic patients
Managed 7-8 employees simultaneously, walking alongside them to develop their skills and individual career goals
Psychometrist
Epilepsy Institute of NC
07.2012 - 05.2014
Administered psychometric testing for behavioral health patients and wrote reports of observations
Created 100+ page study guide for continued certification of all Psychometrists
Checked in and scheduled patients; organized and audited medical records