Rachel Elliott
Bolivar,MO
Summary
Experienced professional skilled in training new staff and enhancing team performance. Known for attention to detail and reliability, contributing to high customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Lead Service Agent
Aldi Inc.
Springfield, Missouri
04.2020 - Current
- Supervised team and delivered ongoing training to enhance customer satisfaction.
- Resolved customer inquiries and complaints with professionalism and care.
- Delegated assignments based on team strengths to enhance floor coverage and service quality.
- Trained new staff on operational procedures and customer interaction standards to ensure consistent service.
- Escalated issues to designated individuals for further resolution.
Front Desk Receptionist
Drury Inn & Suites
Springfield, MO
11.2018 - 04.2020
- Welcomed and assisted guests upon arrival, ensuring a positive first impression.
- Coordinated room bookings using the hotel reservation system.
- Managed phone calls and directed inquiries efficiently to appropriate departments for timely responses.
- Processed payments accurately, providing customers with detailed receipts and correct change.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Hillcrest High School
Springfield, MOSkills
- Customer relationship management
- Team supervision
- Training development
- Data entry management
- Attention to detail
- Active listening
- Reliability
- Remote office availability
References
References available upon request.
Timeline
Lead Service Agent
Aldi Inc.
04.2020 - Current
Front Desk Receptionist
Drury Inn & Suites
11.2018 - 04.2020
Hillcrest High School