Jorden Henslee
Grand Prairie
Summary
Results-driven operations supervisor with experience leading teams, improving workflow efficiency, and ensuring compliance with company standards. Proven ability to train and develop employees, optimize daily operations, and support management initiatives that drive performance and productivity. Recognized for strong leadership, accountability, and problem-solving under pressure.
Overview
2
2
years of professional experience
Work History
Lead Service Agent
Avis Budget Group
Dallas, TX
09.2023 - Current
- Lead and supervise daily operations for a fast-paced rental car location, ensuring efficiency, compliance, and high customer satisfaction.
- Train and onboard new employees on company procedures, operational standards, and performance expectations.
- Delegate tasks strategically based on team strengths to improve productivity and reduce operational delays.
- Partner with upper management to implement workflow improvements and operational strategies.
- Provide real-time problem-solving support to staff to maintain service standards and meet performance targets.
- Monitor team performance and coach employees to improve accountability and results.
Education
High School Diploma -
Louise Independent School District
Louise, TX05-2012
High School Diploma -
Wharton County Junior College
Wharton, TXSkills
- Operations Management
- Team Leadership & Staff Development
- Performance Management
- Process Improvement
- Inventory & Asset Control
- Workflow Prioritization
- Training & Onboarding
- Customer Service Excellence
- Compliance & Safety Standards
Timeline
Lead Service Agent
Avis Budget Group
09.2023 - Current
High School Diploma -
Louise Independent School District
High School Diploma -
Wharton County Junior College