Mary Torres
Reidsville,NC
Summary
Experienced Lead Service Agent with a background in coordinating operations and managing teams. Strengths include high-level client service skills, strong leadership abilities, and adeptness at troubleshooting and problem-solving. Proven track record of improving operational efficiency while maintaining high levels of customer satisfaction.
Overview
22
22
years of professional experience
Work History
Lead Service Agent
Enterprise Mobility
Greensboro, North Carolina
06.2004 - 04.2026
- Supervised team of service agents to enhance quality of customer interactions.
- Coordinated vehicle pick-up and drop-off processes to ensure operational efficiency.
- Managed inventory of vehicles and equipment to optimize resource allocation.
Education
Elizabeth High School
Elizabeth, NJSkills
- Customer service
- Service quality management
- Operation coordination
- Inventory management
Languages
Spanish
Limited
References
References available upon request.
Timeline
Lead Service Agent
Enterprise Mobility
06.2004 - 04.2026
Elizabeth High School