Haleigh Lutz
Katy,TX
Summary
Patient access representative with a track record of streamlining intake processes and fostering trust through exceptional customer service. Skilled in coordinating multi-departmental appointments to reduce wait times and ensure timely claim processing, significantly enhancing patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Intake Representative and Office Lead
Dan L Duncan Comprehensive Cancer Center
Houston, TX
12.2023 - 10.2025
- Improved patient satisfaction by streamlining intake processes and providing strong customer service.
- Built strong patient relationships through clear communication, trust, and genuine empathy.
- Supported communication between patients, healthcare providers, and insurance companies to help speed claim processing.
- Coordinated appointment scheduling across multiple departments, reducing conflicts and patient wait times for specialty care.
- Managed email correspondence to improve communication with patients and team members.
- Trained new employees to support smoother onboarding and faster process adoption.
- Used Epic software for accurate scheduling and timely upload of patient referrals to improve workflow.
- Led office meetings for team and tracked productivity to identify process improvements.
- Later added infusion to team, learned infusion scheduling, and trained team on process.
Intake/Referral specialist
Tulsa Sunshine Center Pediatrics
Broken Arrow, Oklahoma
03.2017 - 12.2023
- Streamlined referral processing to support timely patient appointments.
- Called insurance carriers to obtain precertification and benefits information, facilitating timely access to necessary treatments for patients.
- Scheduled evaluations and followed up on cancellations or no-shows to support patient access.
- Updated information across 3 systems, created new accounts, verified insurance, and ensured diagnosis aligned with therapy type for seamless patient care.
- Requested yearly prescriptions by generating reports and exporting data to Excel for accurate medication management.
- Ensured smooth front office functioning during staff shortages.
Education
DIPLOMA - general
GILFORD HIGH SCHOOL
Gilford, NHSkills
- Patient intake processes
- Appointment scheduling
- Insurance verification
- Referral coordination
- Patient record maintenance
- Data management
- Appointment management
- Problem solving
- Attention to detail
- Patient communication
Additional information - Skills and abilities
- Great communication and customer service skills.
- Proficient computer literacy proven through work experience.
- Highly critical thinker with effective researching skills.
- Flexible team player who prospers in a fast-paced work environment.
Timeline
Patient Intake Representative and Office Lead
Dan L Duncan Comprehensive Cancer Center
12.2023 - 10.2025
Intake/Referral specialist
Tulsa Sunshine Center Pediatrics
03.2017 - 12.2023
DIPLOMA - general
GILFORD HIGH SCHOOL