Merrick Beil-Knight
Summary
Resourceful Intake Manager known for high productivity and efficient task completion. Specialize in client intake processes, data management, and communication strategies. Excel in team leadership, problem-solving, and adaptability to ensure seamless operations and client satisfaction.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Online Intake Manager
One Health Direct
Dunedin, Florida
07.2023 - Current
- Streamlined online patient intake processes, enhancing data accuracy and ensuring compliance with healthcare regulations.
- Developed training materials for new staff, improving onboarding efficiency and reducing time to proficiency.
- Collaborated with healthcare providers to optimize patient flow and reduce wait times during intake procedures.
- Coordinated cross-departmental communication to ensure seamless patient transition from intake to care services.
- Managed scheduling of intake appointments, balancing patient needs with resource availability to maximize efficiency.
- Reviewed case files prior to closure or transfer ensuring all required documentation is complete.
Head Bartender
Bankshots (Stix Dunedin)
Dunedin, Florida
01.2023 - 07.2023
- Led a team of bartenders to ensure efficient service, resulting in improved customer satisfaction and repeat business.
- Developed and implemented innovative cocktail recipes, enhancing the drink menu and attracting new clientele.
- Collaborated with management to create promotional events, driving increased foot traffic and bar sales.
- Oversaw daily operations of the bar, ensuring compliance with health and safety regulations and enhancing service quality.
- Monitored customer feedback and adjusted service strategies accordingly, contributing to the bar's positive reputation in the community.
- Trained and mentored new staff on beverage preparation and customer service standards, fostering a knowledgeable team.
Sales Associate Manager
Fly Fred
Clearwater, FL
01.2019 - 09.2022
- Research sneaker and footwear market trends
- Source shoes from retailers, raffles, outlets, or private sellers
- Cultivated strong customer relationships by providing tailored solutions, enhancing customer loyalty and satisfaction in sales performance.
- Analyzed market trends and customer feedback to develop strategies that increased market share and competitive positioning.
- Monitor release calendars and restock alerts
- Authenticate shoes to avoid counterfeit products
- Set competitive resale prices based on demand and condition
- Photograph and list shoes on platforms (StockX, GOAT, eBay, etc.)
- Communicate with buyers and negotiate deals
- Package and ship orders securely
- Track expenses, profits, and inventory
- Build brand presence on social media or resale platforms
Sales Associate
Walmart
Dunedin, Florida
09.2018 - 10.2020
- Delivered exceptional customer service by actively engaging with shoppers, ensuring a positive and efficient shopping experience.
- Maintained and organized sales floor displays, optimizing product visibility and enhancing customer accessibility to merchandise.
- Assisted in inventory management by accurately tracking stock levels and ensuring timely replenishment of popular items.
- Utilized point-of-sale systems to process transactions efficiently, minimizing wait times and enhancing overall customer experience.
- Implemented promotional displays that effectively showcased seasonal products, driving increased sales during peak shopping periods.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Arts - Business Management
Florida State University
Tallahassee, FL 09.2019 - 11.2021
East Lake High School
Tarpon Springs, FLSome College (No Degree) - Business Administration
Tallahassee State College
Tallahassee, FLSkills
- Patient intake processes
- Data accuracy
- Compliance management
- Staff training materials
- Market trend analysis
- Customer relationship management
- Appointment scheduling
- Negotiation skills
- Sales performance analysis
- Task prioritization
Timeline
Online Intake Manager
One Health Direct
07.2023 - Current
Head Bartender
Bankshots (Stix Dunedin)
01.2023 - 07.2023
Associate of Arts - Business Management
Florida State University
09.2019 - 11.2021
Sales Associate Manager
Fly Fred
01.2019 - 09.2022
Sales Associate
Walmart
09.2018 - 10.2020
East Lake High School
Some College (No Degree) - Business Administration
Tallahassee State College