Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DEXIE FARRELL

Arlington,WA

Summary

Experienced Patient Service Representative skilled in patient record management, insurance verification, and HIPAA compliance. Over 13 years of experience managing patient intake processes and addressing inquiries with precision. Focused on maintaining confidentiality while ensuring accuracy in medical records and adherence to regulations.

Overview

3
3
Languages
13
13
years of professional experience

Work History

Patient Service Representative

Swedish Medical Center
Everett, Washington
04.2013 - Current
  • Greeted patients and visitors, providing excellent customer service at all times.
  • Assisted in resolving patient inquiries and issues promptly and professionally.
  • Managed insurance verification processes to facilitate patient services effectively.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Verified patient information to ensure accuracy in medical records.
  • Entered patient demographic data into the electronic health record system.
  • Maintained confidentiality of patient records in compliance with regulations.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Responsible for timely corrections in work queues.
  • Identified problems and promoted resolutions through established communication channels with peers, coordinators, supervisors, and managers.
  • Demonstrates a thorough understanding of the overall departmental operation, following department policies and procedures. Provide ongoing position development and assist in the orientation and education processes for new and existing staff.

Education

Bachelor of Arts - Science

ICC La Salle University
Philippines
03-1996

Skills

  • Insurance verification
  • Payment collection
  • Billing procedures
  • Patient record management
  • Patient intake processes
  • Documentation accuracy
  • EPIC charting
  • Appointment scheduling
  • Patient scheduling
  • Compliance regulations
  • HIPAA compliance
  • Privacy compliance
  • Medical terminology
  • Team collaboration
  • Insurance verifying

Languages

English
Professional
Tagalog
Professional
Spanish
Limited

Timeline

Patient Service Representative

Swedish Medical Center
04.2013 - Current

Bachelor of Arts - Science

ICC La Salle University

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DEXIE FARRELL