Haleigh Maxwell
Paradise,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Shipping Clerk
National Ropers Supply
08.2023 - Current
- Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
- Assisted in training new hires on company protocols and best practices for packing and shipping operations.
- Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
Server
Roosters Roadhouse
06.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
BoomerJacks Bar And Grill
09.2021 - 06.2022
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Packing and Shipping
National Ropers Supply
03.2021 - 09.2021
Bartender/Server
Logan's Roadhouse
08.2020 - 12.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Server
On The Patio
09.2019 - 07.2020
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
High School Diploma -
Timber Creek High School
Fort Worth, TX05.2017
Skills
- Customer Service
- Organizational Skills
- Attention to Detail
- Time Management
- Adaptability
- Problem Solving
- Teamwork and Cooperation
- Interpersonal Skills
- Punctual and Reliable
- Relationship Building
- Self-Motivated and Independent
- Safety Procedures
- Clear Communication
Timeline
Shipping Clerk
National Ropers Supply
08.2023 - Current
Server
Roosters Roadhouse
06.2022 - 08.2023
Server
BoomerJacks Bar And Grill
09.2021 - 06.2022
Packing and Shipping
National Ropers Supply
03.2021 - 09.2021
Bartender/Server
Logan's Roadhouse
08.2020 - 12.2020
Bartender/Server
On The Patio
09.2019 - 07.2020
High School Diploma -
Timber Creek High School
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