HALEIGH MICCI
Colorado Springs,CO
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wayfair
05.2022 - 08.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries through chat support.
- Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Elwood Staffing
03.2020 - 05.2022
- Place orders within customers account
- Answered customer telephone calls promptly to avoid on-hold wait times
- Notate calls
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Order Specialist
SYNQ3 Restaurant Solutions
05.2019 - 03.2020
- Processed and handled customer complaints, answering questions and providing alternative solutions
- Upsell companies product
- Answered customers calls promptly to avoid long wait times on hold
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizer, entrees, and desserts
- Kept accurate and current customer account data
Education
High School -
Coronado High School
Colorado SpringsSkills
Timeline
Customer Service Representative
Wayfair
05.2022 - 08.2024
Customer Service Representative
Elwood Staffing
03.2020 - 05.2022
Order Specialist
SYNQ3 Restaurant Solutions
05.2019 - 03.2020
High School -
Coronado High School
Similar Profiles
Oluwatosin AjiloreOluwatosin Ajilore
Customer Service Representative at WayfairCustomer Service Representative at Wayfair
Kei-Onna VenturaKei-Onna Ventura
Senior Transportation Planner at WayfairSenior Transportation Planner at Wayfair
AMY HELMSAMY HELMS
Warehouse Associate at WayfairWarehouse Associate at Wayfair
BRAYN MONTIELBRAYN MONTIEL
EMT/Admin at WayfairEMT/Admin at Wayfair
Collin LylesCollin Lyles
Correctional Sergeant at Colorado Department Of CorrectionsCorrectional Sergeant at Colorado Department Of Corrections