Haleigh Monday
Huntington,WV
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
American Eagle Outfitters, Inc
Charleston , West Virginia
11.2020 - 08.2021
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Addressed customer questions and concerns regarding products and services.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted in training new employees on proper use of equipment and safety protocols.
Retail Sales Associate
Dick Sporting Goods
South Charleston, West Virginia
08.2020 - 07.2021
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Demonstrated knowledge of store products and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Answered customer inquiries regarding product features, pricing, and availability.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted customers upon entering the store and provided assistance.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Lifeguard
YMCA
Charleston, West Virginia
08.2019 - 05.2020
- Contacted medical authorities immediately in events of serious injury.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Performed regular cleaning and maintenance of pool equipment.
- Assisted with swim lessons for guests and members of the facility.
- Utilized training, rescue techniques, and proper equipment to aid distressed people.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
Education
Bachelor of Science - Biology & Chemistry
Marshall University
Huntington, WV05-2025
Skills
- Effective communication
- Team collaboration
- Problem solving
- Honest and dependable
- Time management
- Customer engagement
- Attention to detail
- Friendly, positive attitude
- Critical thinking
Timeline
Retail Sales Associate
American Eagle Outfitters, Inc
11.2020 - 08.2021
Retail Sales Associate
Dick Sporting Goods
08.2020 - 07.2021
Lifeguard
YMCA
08.2019 - 05.2020
Bachelor of Science - Biology & Chemistry
Marshall University
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