HALEIGH SLAYDEN
NKC Health Lung Care
Rayville,MO
2027
years of professional experience
I am seeking a position where there is an opportunity for growth and to obtain new knowledge in an environment that nurtures innovation.
Work History
Medical Assistant
- Administered patient care, including vital sign measurement and medical history documentation.
- Assisted in the preparation of exam rooms and proper cleaning of all equipment.
- Managed patient scheduling and follow-up appointments.
- Educated patients on diagnostic tests, procedures, follow-up treatment plans, medications, and proper use of DME equipment.
- Collaborated with providers to coordinate outbound patient referrals.
- Trained new staff on office procedures, compliance protocols, and best practices in patient interaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Administered injections as prescribed, adhering strictly to protocols for patient safety.
- Fielding incoming patient calls regarding prescriptions, appointments, follow-up testing, diagnostic testing results, proper use of inhalers, formulary medication changes, and sick calls.
- Measured patient spirometry.
Referral/Prior Auth Coordinator
7 Years 6 Months- Verify that diagnosis codes meet criteria for procedure/testing ordered. Placing outbound calls consisting of inquiries to insurance regarding authorization for imaging and testing, updating patient information, notifying patients of authorization or denials, following up with insurance companies regarding updates on authorization, and scheduling urgent testing and imaging. Receiving incoming calls consisting of notification of authorization or denials, patients inquiring about upcoming appointments, testing, and imaging, and scheduling established and new patient appointments. Overseeing and monitoring outgoing referral statuses. Coordinating with our physicians to complete peer to peers. Filing appeals to insurance companies. Enter co-pays into GE holding file, scheduling patients, completing and sending incoming faxes, requesting medical records, rescheduling patients when provider schedule changes arise. Aiding in deescalating upset and disgruntled patients.
Server
1 Year- Obtaining and keeping certification of Food Handler's and Liquor Licenses. Memorization of popular and new menu items, the Legendary Story, table numbers throughout the restaurant, beers that are provided on tap, and various liquor in featured drinks. Greeting tables and customers with a friendly smile. Assisting and deescalating unsatisfied customers.
Sales Associate
- Receiving incoming calls consisting of account information, updating account information, current and prospective member inquiries. Placing outbound calls consisting of interest in memberships. Organize inventory and documents, and stocking merchandise. Scheduling class time for prospective and current members. Walking prospective members throughout the training room and demonstrating how to use equipment and the design of room. Training and assisting other co-workers. Managing, posting, and updating all social media. Processing customer contracts, payments, and complaints.
Cashier
1 Year- Providing props and friendly customer service, smile and greet all customers in a friendly manner, assisting customers by showing them to products they’re looking for and unloading heavy items. Working and communicating with co-workers as a team.
Education
Diploma
Clinical Certified Medical Assistant
Skills
Excellent customer service
Complex Problem-solving
Adaptable
Attention to detail
Compassionate
Patient-focused care
Reliable team player
CPR
Professionalism and ethics
Insurance verification
Conflict resolution
Timeline
Referral/Prior Auth Coordinator
NKC Health Lung Care
01.2019 - 2023Read More
Server
Texas Roadhouse
01.2018 - 01.2019Read More
Sales Associate
Orangetheory Fitness
01.2018 - 01.2018Read More
Cashier
Hyvee
01.2017 - 01.2018Read More
Medical Assistant
NKC Health Lung Care
2023 - CurrentRead More
Liberty North High School
Diploma
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Park University
Clinical Certified Medical Assistant
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