Haleigh Trago
Columbus,OH
Summary
Focused Healthcare team member offering 6 years of delivering exceptional patient service and managing documentation needs. Accustomed to communicating openly with healthcare staff to optimize treatments and care planning. Diligent in meeting patient, scheduling, and workplace needs. Young and willing to learn new skills, take on new roles, and work with a new team!
Overview
6
6
years of professional experience
Work History
Psychiatric Patient Support Assistant
Columbus Springs Dublin
Dublin, OH
07.2023 - Current
- Provided emotional support to patients with mental illness.
- Assisted in the implementation of individualized treatment plans for each patient.
- Monitored and documented changes in patient behavior and moods.
- Encouraged patients to participate in recreational activities and group therapy sessions.
- Observed patients during meals, leisure times, and other activities to ensure safety and well-being.
- Assisted with admission processes, including collecting information from family members and completing paperwork.
- Organized therapeutic programs designed to address issues such as substance abuse or anger management.
- Maintained confidentiality regarding all aspects of patient care according to HIPAA standards.
- Responded quickly to emergency situations involving distressed or agitated patients.
- Ensured a safe environment for all patients by monitoring their behaviors closely and intervening when necessary.
Patient Care Assistant
Riverside Methodist Hospital
Columbus, OH
09.2021 - 06.2023
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure.
- Collected specimens for laboratory tests upon request of medical staff.
- Maintained accurate records of patient care services provided.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Reported any changes in patient condition to the supervising nurse immediately.
- Helped maintain a clean environment in all areas assigned.
- Answered call lights promptly to ensure timely response to patient needs.
- Responded quickly to emergency situations following established protocols.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
Scheduling Coordinator/Office Administrative Assistant
Caring heart home health agency
Columbus, OH
01.2018 - 08.2021
- Received and processed patient scheduling requests in a timely manner.
- Created and maintained accurate patient appointment records.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Coordinated patient transportation needs prior to appointments.
- Verified insurance information for all new patients prior to scheduling visits.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
- Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
- Performed administrative tasks such as filing paperwork, preparing documents for meetings.
- Managed front office operations including greeting guests upon arrival and responding to general inquiries from callers.
- Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
- Responded promptly and professionally to customer service inquiries through phone calls or emails.
- Engaged actively in team meetings and provided suggestions for improving operational efficiency within the department.
- Gathered personal and insurance information from each patient.
Education
High School Diploma -
Columbus Preparatory Academy
Columbus, OH05-2021
Skills
- Personal care assistance
- Medical terminology knowledge
- Decision-Making
- Emergency Procedures
- Vitals assessments
- Emergency Response
- Time Management
- Teamwork and Collaboration
- Patient Lifting
- Data Entry
- Appointment Scheduling
- Vital signs monitoring
- Patient Observation
- CPR Certification
- First Aid Training
- AED Operation
Timeline
Psychiatric Patient Support Assistant
Columbus Springs Dublin
07.2023 - Current
Patient Care Assistant
Riverside Methodist Hospital
09.2021 - 06.2023
Scheduling Coordinator/Office Administrative Assistant
Caring heart home health agency
01.2018 - 08.2021
High School Diploma -
Columbus Preparatory Academy