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Robert W. Hales
Product Executive
VA
Summary
Proven Industry "Digitizer" with both start-up and Fortune 500 successes. Technical Product leader able to recruit, build and develop Agile teams to deliver leading products and experiences. Deep commitment to empowerment through lean organizational principles and architectural constructs that unlock self-service and flow early in the life-cycle.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Director, Product Management
Fannie Mae
09.2016 - Current
- Currently Lead Products to accelerate digital transformation across both company and mortgage industry integrating with internal application teams, external customers and service providers.
- Successfully Established Fannie Mae's API Ecosystem that currently support Millions of Transactions per Day; transitioned from AWS to Axway to Apigee Enterprise Gateway over 3 years with no customer disruptions.
- Delivering “industry first” Digital Experiences using Scale Agile Frameworks, Design System, Service Design Blueprints, Journey Mapping, and Design Thinking tools
- Designed and Led “Innovation Days” Program engaging 1000+ associates and senior executive judges across Fannie Mae empowering teams to bring in new technologies and innovate quickly to solve critical problems.
Director, Software Engineering, Commercial Bank
Capital One
03.2013 - 09.2016
- Led 40+ team to deliver disruptive and innovative customer experiences using Scale Agile Frameworks, Open Source technologies, AWS, Dev Ops, and Design Thinking tooling
- Successfully "Digitized" Capital One's Commercial Bank migrating several Regional Banks to centralized platform and products including Native Mobile Apps
- Successfully led backlog/integration planning exercises across 7 geographically dispersed teams
- Recruited world-class engineering talent and expanded teams in NYC-based Innovation Lab using HackerRank and other leading recruitment tools
Director, Software Engineering
Capital One
11.2010 - 03.2013
- Successfully led 100+ team to deliver sophisticated enterprise on-line marketing and acquisition campaigns while simultaneously migrating all Capital One's on-line marketing to new Digital platform
- Managed $20MM annual budget
- Led Software Process Engineering Program across entire Digital IT organization (400+) involving Kan Ban, Lean, and Agile/Scrum Methodologies Adoption and Associate Certifications
Director, CIO
Osage Bio Energy
03.2008 - 11.2010
- Planned, budgeted, architected, procured and led implementation of all corporate infrastructure using Software-As-A-Service (SAAS) and Virtualization technologies including Microsoft Dynamics GP, corporate servers, internal network, internet, www, intranet, PCs, e-mail, VOIP telecommunications, offsite DR, desktop PCs to support 300+ corporate employees
- Successfully managed 20+-person development team, geographically dispersed across United States
- Reporting directly to COO with dotted line to CFO, reporting plan and status quarterly to Board of Directors
- Consistently sought out by Board of Directors to lead difficult internal operational issues/projects; includes external consulting within Private Equity Company's portfolio
- Developed and executed IT and Operational programs against $220MM budget
- Developed all Operational IT processes including controls; Successful IT Operations Audit by KPMG and Deloitte with no major IT control deficiencies reported.
Senior Manager, Software Engineering
Capital One
03.2002 - 03.2008
- Served as Technical Lead over 15-person team to successfully deliver first ever Co-branded Decoupled Debit product(s) to Market
- Program involved new Lean/Agile methodology adoption, business process engineering, and advocacy while creating all new operational capabilities; various SAAS components delivered from vendors across United States
- IBM UNICA Advisory Board Member
- Successfully led US Cards' Account Management Marketing Platform implementation using IBM
- UNICA and Teradata database technologies
- Matured platform over several years to include 24/7 Teradata platform uptime and “lights out” campaign processing across multiple channels
Education
MBA - Computer And Information Sciences
George Mason University
09.1991 - 05.1993
Bachelor of Science - Economics
George Mason University
01.1990 - 08.1991
Skills
Technical Product Management Mentoring & Coaching
undefinedCertification
Certified SCRUM Master, sAFE
Interests
Timeline
Director, Product Management
Fannie Mae
09.2016 - Current
Director, Software Engineering, Commercial Bank
Capital One
03.2013 - 09.2016
Director, Software Engineering
Capital One
11.2010 - 03.2013
Director, CIO
Osage Bio Energy
03.2008 - 11.2010
Senior Manager, Software Engineering
Capital One
03.2002 - 03.2008
MBA - Computer And Information Sciences
George Mason University
09.1991 - 05.1993
Bachelor of Science - Economics
George Mason University
01.1990 - 08.1991
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