Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Akee

Anchor Point,AK

Summary

Experienced Barista and Retail professional skilled in quickly mastering new concepts. Dedicated to exceptional customer service and enhancing overall client satisfaction. Successful in establishing robust relationships with customers via clear communication and assistance. Very hard-working, and always happy to learn new skills.

Overview

4
4
years of professional experience

Work History

Retail Worker

AK Starfish Company
Homer, AK
04.2021 - 08.2025
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Managed cash register operations using POS system and processed sales and returns.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Barista

Rise N Grind
Anchor Point, AK
07.2023 - 04.2025
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Prepared and served hot or cold beverages.
  • Described menu items to customers and suggested appealing products.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

High School Diploma -

Connections Home School Program
Soldotna, AK
05-2024

Skills

  • Customer service
  • Time management
  • Friendly, positive attitude
  • Payment processing
  • Workplace cleanliness
  • Organization and time management
  • Communication skills

Timeline

Barista

Rise N Grind
07.2023 - 04.2025

Retail Worker

AK Starfish Company
04.2021 - 08.2025

High School Diploma -

Connections Home School Program

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