Haley Andon
Billerica,MA
Summary
Dedicated dental receptionist with strong patient scheduling and insurance verification skills. Committed to enhancing office efficiency and customer satisfaction through effective communication and HIPAA compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Hadar Dental
Lexington, MA
12.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between dental staff and patients to ensure clarity of treatment plans.
- Utilized electronic health record systems for accurate patient data management and billing processes.
- Addressed patient inquiries and concerns with professionalism, fostering positive relationships and satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Group Leader
Boys and Girls Club
Billerica, MA
09.2021 - Current
- Supervised daily activities for youth, ensuring safety and engagement in club programs.
- Developed and implemented educational workshops that fostered personal growth and teamwork skills.
- Trained and mentored staff, promoting best practices in program delivery and participant interaction.
- Fostered relationships with families, creating a supportive environment for youth development initiatives.
- Managed scheduling and logistics of events, ensuring seamless execution of club activities.
Education
High School Diploma -
Shawsheen Valley Technical High School
Billerica, MA06-2022
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Incoming call reception
- Payment processing
- Insurance verification
- Insurance billing
- Patient scheduling
- Records management
- HIPAA compliance
- Patient documentation
- Billing procedures
Certification
CPR and First aid Certified: 2020 through 2024.
OSHA 10-Hour General industry certification (health care) 2021
Timeline
Dental Receptionist
Hadar Dental
12.2025 - Current
Group Leader
Boys and Girls Club
09.2021 - Current
High School Diploma -
Shawsheen Valley Technical High School