Haley Andrews
Summary
Dynamic Customer Service Team Leader with extensive experience at Publix Supermarkets, excelling in team management and customer relations. Proven track record in enhancing customer satisfaction through effective problem-solving and training development. Adept at streamlining processes, fostering collaboration, and mentoring staff to achieve high performance standards.
Overview
5
5
years of professional experience
Work History
Customer Service Team Leader
Publix Supermarkets
Yulee, FL
07.2023 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined team processes for increased efficiency and productivity.
- Led by example through consistently maintaining excellent performance standards.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Evaluated customer service staff performance and provided constructive feedback.
- Coordinated with other departments to resolve customer issues more efficiently, enhancing overall service experience.
Customer Service Staff
Publix Supermarkets
Yulee, FL
10.2020 - 07.2023
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
Cashier
Publix Supermarkets
Yulee, FL
12.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Douglas Anderson School of The Arts
Jacksonville, FL05-2019
Skills
- Team management
- Administrative support
- Training development aptitude
- Customer service excellence
- Teamwork and collaboration
- Customer relations
- Relationship building
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Customer Service Team Leader
Publix Supermarkets
07.2023 - Current
Customer Service Staff
Publix Supermarkets
10.2020 - 07.2023
Cashier
Publix Supermarkets
12.2019 - 10.2020
High School Diploma -
Douglas Anderson School of The Arts