Haley Bailey
East Lansing
Summary
Meticulous and reliable specialist with extensive experience in patient management and compliance standards. Known for strong attention to detail, problem-solving skills, and fostering positive relationships within teams to drive quality outcomes.
Overview
7
7
years of professional experience
Work History
Laboratory Patient Service Ctr Specialist
McLaren Greater Lansing
Lansing
03.2021 - Current
- Managed patient inquiries and resolved issues with professionalism and empathy.
- Conducted quality assurance checks to ensure compliance with healthcare standards.
- Leveraged electronic health record systems to maintain accurate patient information.
- Reviewed documents for accuracy prior to submission or publication.
- Maintained positive working relationship with fellow staff and management.
Front Desk Receptionist
Family Video
Alma
01.2019 - 03.2020
- Greeted customers warmly and professionally upon arrival.
- Processed rental transactions and maintained accurate inventory records.
- Assisted customers with product selection and provided recommendations.
- Coordinated store events and promotions to enhance customer engagement.
- Maintained a clean and organized front desk area for welcoming atmosphere.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
High School Diploma -
Saint Louis High School
Saint Louis, MI05-2015
Bachelor of Arts - Graphic Design And Media Arts
Southern New Hampshire University
Hooksett, NHSkills
- Patient management
- Quality assurance
- Electronic health records
- Document review
- Compliance standards
- Customer service
- Data accuracy
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
- Graphic design basics
- Graphic design tools
- Creative Cloud
Timeline
Laboratory Patient Service Ctr Specialist
McLaren Greater Lansing
03.2021 - Current
Front Desk Receptionist
Family Video
01.2019 - 03.2020
High School Diploma -
Saint Louis High School
Bachelor of Arts - Graphic Design And Media Arts
Southern New Hampshire University