Haley Baker

Hosting and busser experience (2018)

• Learned to effectively seat a restaurant while giving good customer service
• Able to multitask and work dual position during peak hours
• Greeted guests and able to take to-go orders over the phone

Serving experience (2019)

• Able to solve customer concerns fast and efficiently with little management involvement
• Communicated well with back of house employees to ensure customer satisfaction
• Delivered orders in a timely manner while balancing multiple other tables
• Managed split checks and handled cash while keeping all transactions organized

Hospitality Manager (promoted 2021)

• Scheduling to meet labor goals
• Active coaching throughout the shift
• Organized caterings to meet customer needs and offered solution when an issue arises
• Learning bar inventory to find problem areas with waste
• Hiring and training new employees to company standard

Kitchen Manager (promoted January 2024)

• Supervised daily kitchen operations and gave active coaching during shift
• Trained kitchen staff on food preparation techniques
• Developed and maintained schedules for kitchen staff to meet labor goals
• Collaborated with front of house team to improve communication
• Scheduled and received food deliveries
• Taking lead from the general manager to meet goals with labor and food costs
• Weekly inventory to catch any food loss that need to be addressed
• Hiring and training new team members to the restaurant standard
• Proactively able to organize large orders such as catering