Haley Beauchene
Inverness,FL
Summary
Witty bartender with 11 years of experience making drinks, maintaining bar and servicing tables. Fantastic multitasking abilities with skill in craft cocktails, craft beer knowledge and maintaining professionalism in busy times. Outstanding knowledge of customer service and sales techniques. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Love high volume events.
Overview
13
13
years of professional experience
Work History
Bartender/Assistant Manager
Florida Cracker Monkey Bar
Homosassa , FL
2021.04 - Current
- Resolved guest complaints to maintain complete customer satisfaction.
- Communicated effectively with coworkers about upcoming events or changes in menu offerings.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender/Server
Hatchcover Bar and Grill
Colorado Springs , CO
2020.04 - 2021.03
- Greeted customers and provided friendly service.
- Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
- Attended regular training sessions to stay updated on new products or trends.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Head Bartender
El Toro Loco
Tampa , FL
2020.01 - 2020.03
- Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept bar presentable and well-stocked to meet all customer needs.
- Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Trained numerous new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
Bartender/Server
Craft Street Kitchen
Oldsmar , FL
2019.07 - 2020.03
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Developed new signature cocktails to support bar marketing brand and increase profits
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Kept alcoholic beverages well-stocked and organized to meet expected demands
Bartender/Server
World Of Beer
Tampa , FL
2018.02 - 2019.04
- Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Craft Beer Knowledge
- Craft Cocktail Experience
- Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs
- Determined customer preferences to suggest appropriate cocktails and increase beer sales
- Prevented contamination and maintained organization of bar by regularly cleaning bar, cups and mixing supplies
Assistant Manager/ Bartender
MacDinton's Irish Pub & Restaurant
Tampa , FL
2015.02 - 2018.03
- Trained team members in successful strategies for meeting operational and sales targets
- Developed loyal and highly satisfied customer base
- Assisted with alcohol deliveries
- Served High Volume crowds
- Helped promotion with charity fundraisers and bar crawls
- Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies
Bartender/Server
World Of Beer
Land O' Lakes , FL
2014.10 - 2015.02
- Visited new customers within thirty seconds to make introductions, discuss specials, take drink orders and build and immediate positive connection with guests
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Prevented contamination and maintained organization of bar by regularly cleaning bar, cups and mixing supplies
- Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave
Server/ Server Trainer
Texas Roadhouse
Brooksville , FL
2011.01 - 2014.10
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Trained incoming staff regarding restaurant's practices, culture and procedures
Education
High School Diploma -
Hernando High School
Brooksville, FL2011
Associate of Arts - Nursing
Hillsborough Community College
Tampa, FLSkills
- Point of sale knowledge
- High-volume crowds
- Beverage preparation
- Cash handling
- Food and beverage pairings
- Menu memorization
- Hospitality service expertise
- Tableside service
Timeline
Bartender/Assistant Manager
Florida Cracker Monkey Bar
2021.04 - Current
Bartender/Server
Hatchcover Bar and Grill
2020.04 - 2021.03
Head Bartender
El Toro Loco
2020.01 - 2020.03
Bartender/Server
Craft Street Kitchen
2019.07 - 2020.03
Bartender/Server
World Of Beer
2018.02 - 2019.04
Assistant Manager/ Bartender
MacDinton's Irish Pub & Restaurant
2015.02 - 2018.03
Bartender/Server
World Of Beer
2014.10 - 2015.02
Server/ Server Trainer
Texas Roadhouse
2011.01 - 2014.10
High School Diploma -
Hernando High School
Associate of Arts - Nursing
Hillsborough Community College
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