Haley Bertline
Morgantown,WV
Summary
To seek and maintain a full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills. Three years of customer service experience has allowed me to grow and gain more knowledge to being successful in this area. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
Work History
Sales Associate Supervisor
Spencer Gifts
08.2023 - Current
- Direct and supervise employees engaged in sales.
- Responsible for daily cash handling procedures
- Monitor sales activities
- Provide leadership to sales associates.
- Taking inventory and reorder when necessary
- Provide upper management with reports.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Sales Associate
Spencer's Gifts
10.2022 - 08.2023
- Assist customers with product inquiries and purchases.
- Maintain floor appearance.
- Drive sales through interaction with customer and sharing product knowledge.
- Assist with inventory including stocking merchandise.
- Set and achieved company defined sales goals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Team Member
Chick-fil-a
08.2021 - 10.2022
- Taking customer orders efficiently and quickly
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintain sanitary environment keeping customers and employees safe.
Store Lead
The Children’s Place
01.2020 - 04.2021
- Setting floor designs according to corporate designs
- Engage with customers entering store to assist them in finding merchandise.
- Monitor sales throughout workday to ensure team is meeting hourly sales goal.
Camp Counselor
KECamps Camp Kenwood
06.2017 - 07.2019
- Provide fun and safe environment in which children can thrive emotionally and intellectually.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Worked with children of varying age, interest, skill, and developmental levels.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Bachelor of Science - Sport and Exercise Psychology
West Virginia University
Morgantown, WVSkills
- Self-direction
- Analytical problem solver
- Training and mentoring
- Teamwork and Collaboration
- Interpersonal skills
- Problem solving
- Computer skills
Affiliations
National Honors Society Member of Alpha Lambda Delta
Timeline
Sales Associate Supervisor
Spencer Gifts
08.2023 - Current
Sales Associate
Spencer's Gifts
10.2022 - 08.2023
Team Member
Chick-fil-a
08.2021 - 10.2022
Store Lead
The Children’s Place
01.2020 - 04.2021
Camp Counselor
KECamps Camp Kenwood
06.2017 - 07.2019
Bachelor of Science - Sport and Exercise Psychology
West Virginia University
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