Haley Berumen
Schererville,IN
Summary
Motivated and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Brothers Bar And Grill
2023.07 - 2024.05
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Assistant Manager
Smoothie King
2018.04 - 2023.04
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Esthetics License - Esthetician
Tricoci University of Beauty Culture, LLC - Highland
Highland, IN06.2023
High School Diploma -
Lake Central High School
Saint John, IN05.2021
Skills
- Guest Engagement
- Supply Restocking
- Order Management
- Safe Food Handling
- Strong Work Ethic
- High-volume dining
- Food safety understanding
- Alcohol Service
Certification
- Restricted Liquor License - Present-July 2024
- Server Certification Training - Present- July 2024
Timeline
Server
Brothers Bar And Grill
2023.07 - 2024.05
Assistant Manager
Smoothie King
2018.04 - 2023.04
Esthetics License - Esthetician
Tricoci University of Beauty Culture, LLC - Highland
High School Diploma -
Lake Central High School
- Restricted Liquor License - Present-July 2024
- Server Certification Training - Present- July 2024
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