Haley Brown
Spring
Summary
Detail-oriented professional with extensive experience in retail management. Known for exceptional problem-solving abilities and time management skills, committed to achieving operational excellence and delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Women's Department Manager
Tyler's
The Woodlands, TX
06.2025 - Current
- Responsible for ensuring that the highest level of customer service is met through thorough training and inspiration to sales associates.
- Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
- Assists with orientation, training, coaching, and developing sales associates in execution of daily tasks and sales.
- Oversees compliance of sales associates with established company policies and standards.
- Keeps sales associates on task with established company policies and standards.
- Ensures safekeeping of all TYLER'S property.
- Maintains store appearance and product presentation to company standards.
- Communicates with the Store Manager and Assistant Store Manager to arrange, organize, and display new merchandise on the sales floor.
- Responsible for specific department goals, cleanliness, organization, aesthetic appeal, and inventory management.
- Ensure that merchandise is stored, handled, and displayed in accordance with TYLER'S policies, strategies, and procedures.
- Works with managers and backroom managers to keep assigned department back stock organized.
- Provides support to sales associates during peak periods or when scheduling conflicts arise.
- Processes sales transactions, returns, and special orders, and ensures that all related documentation is accurate and complete.
- Leads and directs the work of others
- Executes merchandising plans.
- Handles inventory discrepancies as soon as possible.
- Keeps the Store Manager and Assistant Store Manager well informed of activities and significant issues.
- Works to prevent damage and theft of merchandise
- Assists in management of store operations
- Job functions include Sales Associate and Assistant Store Manager level duties.
Sales Lead Manager
American Eagle
Houston, TX
06.2024 - 05.2025
- As a key LOD (Leader on Duty), an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class, in-store guest experience.
- Support Store Leadership in doing what it takes to maximize business opportunities to drive KPI results.
- Motivating and inspiring the team through AEO's core values.
- A role-model leader and always hold associates accountable to rocking AEO's service standards, especially on the Salesfloor and in the Fitting Room.
- Make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs.
- Take pride in training and developing associates to ensure they continue to provide outstanding service and represent a Guest First culture.
- Challenge Sales and Stock Associates with clear, attainable goals and consistently provide ongoing performance feedback through real-time coaching.
- Motivate associates and drive engagement by celebrating outstanding performance.
- A natural at executing and innovating daily visual and operational procedures including shipment processing, merchandising moves and visual standards.
- Ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
- Ensure store safety standards are maintained, committed to Asset Protection standards, always adhere to AEO's policies and procedures, and do the right thing.
Key Holder
Earthbound Trading Co.
The Woodlands, TX
06.2022 - 05.2024
- Assisting the 1st assistant and manager with all day-to-day operations of the store.
- Making sure the floor is properly merchandised with freight to floor within 48 hours.
- Inventory control and banking responsibilities.
- Completing all tasks assigned to them, such as, but not limited to housekeeping duties, stocking and pricing products.
Crew Member /Crew Trainer
Raising Cane's Restaurants
Spring, TX
03.2019 - 08.2022
- Lift and carry, push or pull heavy objects up to 50 pounds.
- Excellent verbal and written communication.
- Ability to show up to scheduled shifts on time.
- Cleaning tables, floors and other areas of the Restaurant.
- Taking orders from Customers and processing payments efficiently.
- Follow proper safety procedures when handling and/or preparing food.
- Ability to multitask.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX08-2022
Skills
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Computer skills
- Active listening
- Relationship building
- Decision-making
Timeline
Women's Department Manager
Tyler's
06.2025 - Current
Sales Lead Manager
American Eagle
06.2024 - 05.2025
Key Holder
Earthbound Trading Co.
06.2022 - 05.2024
Crew Member /Crew Trainer
Raising Cane's Restaurants
03.2019 - 08.2022
Bachelor of Science - Criminal Justice
Sam Houston State University