- Avid Reader
- I like working with my hands and fixing things
- Music
- Dance
HALEY BROWN
Murphy,NC
Summary
Detail-oriented and adaptable professional with experience in pharmacy and fraud prevention. Known for effective time management and a commitment to continual improvement, ready to enhance operational efficiency and customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PSR
Erlanger Murphy Medical Center
Murphy, NC
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Pharmacy Technician
Kings Pharmacy
Hayesville, NC
01.2023 - 12.2023
- Processed prescriptions accurately while adhering to safety and regulatory guidelines.
- Assisted pharmacists in compounding medications and preparing intravenous solutions.
- Managed inventory levels, ensuring optimal stock of medications and supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work areas to enhance workflow efficiency.
- Collaborated with healthcare professionals to ensure patient medication safety and effectiveness.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Debit Card Fraud Specialist/ATM Specialist II
United Community Bank of Blairsville
Blairsville, GA
07.2016 - 04.2023
- Investigated and resolved debit card fraud cases to minimize financial losses.
- Analyzed transaction patterns to identify potential fraudulent activities.
- Collaborated with law enforcement agencies to enhance fraud prevention measures.
- Developed and implemented training programs for staff on fraud detection techniques.
- Utilized advanced fraud detection software to monitor accounts in real-time.
- Provided expert guidance on compliance regulations related to debit card transactions.
- Led cross-departmental initiatives aimed at improving customer security awareness.
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifying suspicious activities.
- Assisted in the development of new security features for debit cards, reducing vulnerability to fraud attacks.
Pharmacy Technician
Walgreens
Hayesville, NC
06.2011 - 09.2015
- Managed medication inventory, ensuring accurate stock levels and timely reorders.
- Processed prescription orders with precision, verifying patient information and medication accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted pharmacists in compounding medications, adhering to safety protocols and guidelines.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Murphy High School
Criminal Justice - Criminal Justice
Southwestern Community College
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
Certification
- CNA - Certified Nurse Assistant
Interests
Timeline
PSR
Erlanger Murphy Medical Center
02.2024 - Current
Pharmacy Technician
Kings Pharmacy
01.2023 - 12.2023
Debit Card Fraud Specialist/ATM Specialist II
United Community Bank of Blairsville
07.2016 - 04.2023
Pharmacy Technician
Walgreens
06.2011 - 09.2015
Murphy High School
Criminal Justice - Criminal Justice
Southwestern Community College